🛡️ Tariff Shield Cashback Program™ – FAQs

The Tariff Shield Cashback Program™ reimburses 100% of eligible import fees on qualifying China-shipped products as store credit after you submit a valid claim and the claim is approved.

Depending on the shipment origin, product type, carrier, and current import regulations, customs duties, tariffs, or other import-related fees may occasionally be charged by carriers or government authorities. The Tariff Shield Cashback Program helps protect eligible customers from these unexpected costs.

No. Only orders with $80 or more in China-shipped products qualify, and you must submit proof of the charge within 14 calendar days of delivery.

See ✅ Who's Eligible? and 📩 How to Submit a Claim.

Yes. Approved claims receive store credit equal to 100% of the eligible tariff, customs duty, or import fee shown on the supporting documentation you submit.

You’ll receive store credit issued to your InspiredGrabs™ account for future purchases. Store credit is not paid out as cash.

Most approved claims are processed within a few business days. Processing times may vary depending on claim volume and verification requirements. We’ll notify you by email after your credit is issued.

You’ll need your order number, the checkout email, and a document showing the import fee, such as a customs receipt, payment notice, courier invoice, or similar proof. Follow the instructions on the submission form.

You must submit your claim within 14 calendar days after delivery. Late claims aren’t accepted.

Customers are not required to determine whether their items shipped from China. We verify shipment origin using order and fulfillment records when reviewing a claim.

Yes — one claim per eligible order. If you place multiple eligible orders and each order meets the program requirements, you may submit a claim for each qualifying order.

Yes. Store credit can be applied sitewide on future purchases, subject to store credit rules. You can redeem up to 30% of an eligible order total per purchase using store credit.

Credits are valid for 365 days from the date of issuance.

Only the portion of your order shipped from China counts toward the $80 minimum. We’ll evaluate the breakdown and approve the claim if the China-shipped portion meets or exceeds $80 and all other requirements are met.

Yes. An account is required so we can verify eligibility and issue store credit to your account.

If you checked out as a guest, create an account using the same email address used at checkout so your order can be reviewed properly.

Claim form: Tariff Shield Cashback Claim Form

Yes. Claims may be denied if:

• The order does not meet program eligibility requirements.
• Required documentation is missing or cannot be verified.
• The claim is submitted after the 14-day claim window.
• The submitted information does not match the order details.
• Fraudulent, altered, or misleading documentation is provided.

For qualifying orders, you are protected from eligible tariff, customs, or import fees through store credit reimbursement. If you pay a qualifying fee on China-shipped items and your claim is approved, we reimburse 100% of the eligible amount you paid as store credit.

• Dollar-for-dollar reimbursement: We match the eligible fee amount shown on your approved documentation.
• Store credit value: Credit is issued to your account and can be used sitewide, subject to the 30% usage cap per eligible order.
• Usable window: Credit remains valid for 365 days from issuance.

Loss is rare, but it can happen in specific situations:

• No claim filed or filed late: Claims must be submitted within 14 calendar days of delivery with required proof.
• Credit expired unused: Issued credits expire after 365 days.
• Order does not meet criteria: The portion of your order shipped from China must be $80 or more.
• Missing or invalid documentation: We need proof showing the fee paid.
• Non-covered costs: Courier upgrades, insurance, storage, brokerage add-ons, or other non-tariff charges may not be reimbursable.
• Fraud or mismatch: Altered documents or mismatched order information will be declined.