💵 Digital Loyalty Cash – FAQs

Digital Loyalty Cash is reward store credit earned by eligible InspiredGrabs™ account holders on qualifying purchases.

When the applicable requirements are satisfied, the credit is added to the customer’s store-credit balance and may be applied toward a future eligible order, subject to the redemption limit and other program rules.

Digital Loyalty Cash is not cash, cannot be withdrawn, and cannot be exchanged for money.

To earn Digital Loyalty Cash, all applicable eligibility requirements must be satisfied, including:

• You must have an InspiredGrabs™ customer account.
• You must be logged in when placing the qualifying order.
• The eligible order amount must be at least $80 before tax and shipping.
• The order must remain eligible through the issuance period.
• The order must not be cancelled, fully refunded, or otherwise disqualified under the program rules.

Creating an account after completing a guest order does not retroactively make that guest order eligible.

The current earning rate is 12% of the eligible order value.

For example, if the qualifying eligible order value is $100, the customer may earn $12 in Digital Loyalty Cash, provided all program requirements remain satisfied.

Taxes, shipping charges, excluded amounts, refunded amounts, and other ineligible portions of an order do not count toward the eligible value used to calculate the reward.

The eligible order amount must be at least $80 before tax and shipping to earn Digital Loyalty Cash.

If the eligible order amount falls below $80 because of a cancellation, refund, return, adjustment, or other eligibility change, the order may no longer qualify for the credit.

The eligible order value generally consists of qualifying merchandise included in the order after applicable product adjustments and discounts, but before tax and shipping.

Taxes, shipping charges, returned or refunded merchandise, cancelled items, excluded products or amounts, and other nonqualifying charges are not included in the earning calculation.

The eligibility record associated with the order and customer account determines the final reward amount.

Digital Loyalty Cash is issued 30 days after the qualifying order has been delivered, provided that the order remains eligible and has not been cancelled, fully refunded, or otherwise disqualified.

The waiting period allows time for cancellations, returns, refunds, delivery concerns, and other order adjustments to be resolved before the credit is added to the customer’s account.

Log in to your InspiredGrabs™ customer account and locate the Store Credit button in the bottom-left area of the account page.

Selecting the button opens a panel showing your available store-credit balance and applicable credit activity, including credit that has been earned or used.

Digital Loyalty Cash appears within the store-credit balance because that balance is the system used to hold and redeem the credit.

If you intend to apply Digital Loyalty Cash, begin through the Store Credit feature in your customer account rather than proceeding directly through the standard cart checkout.

1. Log in to your InspiredGrabs™ customer account.
2. Select the Store Credit button in the bottom-left area of the account page.
3. Review your available balance and credit activity.
4. Use the credit slider to select the amount you want to apply.
5. Select Checkout from the Store Credit panel.
6. Review the checkout summary and pay the remaining balance using another accepted payment method.

If you do not want to use store credit, you may proceed through the standard cart checkout.

Yes. The eligible order amount must meet the applicable $80 minimum for Digital Loyalty Cash to be applied.

If the eligible amount is below $80, the credit cannot be applied to that order.

Digital Loyalty Cash may be applied to cover up to 30% of an eligible order amount.

The remaining balance, including applicable shipping, taxes, excluded amounts, and the portion above the 30% limit, must be paid using another accepted payment method.

Digital Loyalty Cash cannot be used to pay for 100% of an order.

In many cases, eligible Digital Loyalty Cash may be used with other eligible discounts, subject to the applicable discount and program rules.

• Automatic discount: The 10% automatic discount may apply first when the order is eligible.
• Discount codes: An eligible discount code may apply when combination is permitted by its terms.
• Store-credit limit: Digital Loyalty Cash remains limited to 30% of the eligible order amount.

Not every discount, code, credit, offer, bundle, or promotion can necessarily be combined. Review the checkout summary before submitting the order.

Yes. Digital Loyalty Cash expires 365 days after the date it is issued.

Expired credit is no longer available for redemption. Customers are responsible for monitoring their balance and using eligible credit before its expiration date.

No. Digital Loyalty Cash is non-transferable and must be used by the account holder who earned it.

It cannot be sold, gifted, transferred to another account, withdrawn, exchanged for cash, or used as a cash-equivalent payment outside InspiredGrabs™.

If an approved return involves an item purchased using Digital Loyalty Cash, the applicable credit used for that item will generally be restored to the customer’s store-credit balance after the return is processed.

If the purchase used both store credit and another payment method, the refundable amount is applied according to the return and refund rules, including restoration of the applicable store-credit portion and any eligible refund to the original payment method.

Restored Digital Loyalty Cash retains its original expiration date. A return does not restart the 365-day validity period.

No. Digital Loyalty Cash is available only to eligible customers with an InspiredGrabs™ account who are logged in when placing the qualifying order.

A guest order does not earn Digital Loyalty Cash, and creating an account after the purchase does not retroactively qualify that order.

Digital Loyalty Cash may be adjusted, reversed, withheld, or removed when necessary to:

• Correct an error or duplicate issuance
• Reflect a cancellation, refund, return, chargeback, or order adjustment
• Address an order that no longer satisfies the eligibility requirements
• Respond to suspected fraud, abuse, manipulation, or misuse
• Enforce the applicable account, reward, or store-credit rules

InspiredGrabs™ may review relevant order and account records before making an adjustment.