🔄 Returns & Refund Policy

How to Start a Return

1️⃣ Log in to your InspiredGrabs™ account.

2️⃣ Submit your return request.

• Click the Profile content block.
• Scroll down and click “View Account.”
• Locate your order number and click it.
• Select a return reason and provide details.
• Review this policy and submit your request.

After submission, you may be required to provide photo or video evidence by email before the return is authorized.

What Happens Next?

• Every return request is reviewed before a return is authorized.
• If your request is authorized, you will receive return instructions and a shipping label, when applicable.
• If your request is not authorized, you will receive an email explaining the reason.
• Authorization to send an item back does not guarantee a refund. The returned item must be received, inspected, and approved for reimbursement.
• If the returned item passes inspection and receives final approval, the eligible amount will be returned to the original payment sources as explained below.

Important:
Return items only to the address provided in your authorization email. Unauthorized returns will not be processed.

Return Eligibility

30-Calendar-Day Return-Shipping Deadline

Approved returns must be shipped back within 30 calendar days after delivery. Obtain authorization before mailing; the item does not have to be received within that period. Returns may be approved for the following verified product problems:

• A manufacturing or functional defect.
• An incorrect item.
• Parts missing when the item arrived.
• An item materially different from its description.

Returned items must be in like-new condition, except for the verified product problem present on arrival. Include the original packaging, accessories, manuals, and all components actually received. Parts missing when the item arrived do not make an otherwise eligible return incomplete.

Reasonable testing for functionality or fit is permitted and does not, by itself, make an item ineligible. However, this does not create eligibility for a change-of-mind return or a return resulting from a customer selection error.

A return may be rejected if the item shows damage caused after delivery, excessive wear, alteration, misuse, stains, or odors, or if parts or packaging received with the item are missing from the return.

If a returned item does not meet the eligibility requirements, the return may be rejected, and no refund will be issued. Customers may request that the item be shipped back at their expense.

We do not charge restocking fees. Change-of-mind returns and returns resulting from customer selection errors are not accepted. In certain cases, we may offer a replacement at our discretion.

Issue Reporting Deadline

Report product defects, incorrect items, or missing parts to InspiredGrabs™ within 7 calendar days after delivery. This deadline also applies to defects discovered after delivery; it is not extended by the return-shipping window.

After a timely report, obtain authorization and ship approved returns back within 30 calendar days after delivery. Shipping damage, loss, or theft follows the Route and unprotected-package terms below.

Non-Returnable Items

• Used, worn, or incomplete items, subject to the reasonable testing provision and the exceptions below.
• Personal care or hygiene products, subject to the exceptions below.
• Perishable goods.
• Custom or personalized items.
• Hazardous materials.
• Gift cards.

Exceptions for verified product problems: Personal care or hygiene products with a manufacturing or functional defect present on arrival, and items delivered with missing parts, remain eligible for review under this policy. An incorrect item or an item materially different from its description also remains eligible for review under the approved product-problem exceptions.

These exceptions do not permit change-of-mind returns or returns resulting from customer selection errors. Eligibility remains subject to the reporting deadline, return-shipping deadline, authorization, and inspection requirements.

Package Loss, Theft, Damage & Route Protection

If Route Protection was purchased, file shipping damage, loss, or theft claims directly with Route within Route’s applicable claim deadlines, subject to its coverage terms, exclusions, and requirements. InspiredGrabs™ does not investigate package incidents.

Without Route Protection, InspiredGrabs™ does not provide refunds, replacements, or reshipments for shipping damage, loss, or theft, whether tracking confirms delivery or never confirms delivery, except where applicable law requires otherwise.

Product defects, incorrect items, missing parts on arrival, and items materially different from their descriptions are separate from shipping incidents and follow the product return process. Retain all items, packaging, labels, components, and relevant evidence until review is complete.

Return Shipping Responsibility

Refunds & Store Credit

Return authorization allows you to send an item for inspection; it does not guarantee reimbursement. After the returned item is received, inspected, and approved:

• Approved refunds restore the store credit used on the order first. Any remaining refundable amount is returned to the original payment method.
• This allocation applies to full and partial approved refunds. Card or PayPal payments are not replaced with new store credit.
• Digital Loyalty Cash earned from a refunded order will be removed or adjusted according to program terms.

Processing Times

• Cards: 5–10 business days.
• PayPal: 3–5 business days.
• Store credit: within 1 business day.
• Buy now, pay later or bank payments: up to 10 business days.

Important Notes

By placing an order with InspiredGrabs™, you agree to this Returns & Refund Policy, including its return exclusions and package-protection terms. These terms govern return and refund requests, except where applicable law requires otherwise.

• All authorized returns go to our U.S. return address.
• Returns without authorization are not processed.
• Rejected returns are not refunded.
• We reserve the right to deny requests that do not meet these conditions.