📦 Shipping & Delivery Policy

Shipping Method

All orders are shipped using reliable, trackable carrier methods selected based on product type, availability, destination, and warehouse location.

Shipping Cost

• Guest orders: $8.95 flat-rate standard shipping per order
• Guest-order free shipping: Qualifying orders of $109 or more receive free standard shipping
• Eligible InspiredGrabs™ account holders: Free standard shipping applies automatically at checkout while signed in to an eligible account, with no minimum order requirement and no code required

Sign in to your eligible account before checkout. Free standard shipping applies automatically; no code is required. Confirm that shipping is shown at no charge before completing checkout. Program eligibility requirements still apply.

Unless a qualifying free-shipping benefit or code applies, the standard shipping rate applies regardless of whether items ship from a U.S. or international warehouse.

Processing Time

Orders are processed within 1–3 business days, Monday–Friday, excluding weekends and holidays.

Processing time means the time needed to confirm, prepare, and dispatch your order. Delivery time begins after order processing is completed and the package has been handed to the carrier.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

• U.S. warehouse to the contiguous United States: 4–10 business days after processing
• China warehouse to the contiguous United States: 7–15 business days after processing
• Alaska, Hawaii, or Puerto Rico: Approximately 2–3 weeks after processing

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, address issues, item availability, or other external factors.

Once a shipment is handed over to the carrier, delivery timing is outside our direct control.

We do not guarantee exact delivery dates.

Multiple Shipments

Items in the same order may ship separately depending on availability and warehouse location.

You may receive multiple tracking numbers for a single order.

Tracking Information

Tracking details will be provided once your order has shipped.

Tracking updates may not appear immediately, especially for international shipments. Please allow time for the carrier system to update after dispatch.

Shipping Damage, Loss, or Theft

With Route Package Protection: Report shipping damage, loss, or theft directly to Route. Claims are subject to Route’s coverage terms, filing deadlines, documentation requirements, and final decision. File through the Route app, the claim link in your confirmation email, or Route’s claims portal.

For shipping-damage claims, keep the item, shipping container, packaging materials, shipping label, and all included components. Take clear photographs immediately after delivery.

Without Route Package Protection: InspiredGrabs™ is not responsible for shipping damage, loss, or theft and does not provide a refund, replacement, or reshipment for these incidents, except where applicable law requires otherwise. This applies whether tracking confirms delivery or never confirms delivery.

InspiredGrabs™ does not investigate shipping damage, loss, or theft claims with carriers. Protected customers must submit their claims directly to Route.

If tracking shows delivery but the package cannot be located, check the delivery location, household members, neighbors, building management, parcel lockers, and any carrier delivery photograph or notice.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrectly entered addresses.

If an order is returned, delayed, lost, or requires re-shipping because the customer provided an incorrect or incomplete address, the customer may be responsible for re-shipping fees or related costs.

Customs, Duties & Tariffs

Some international shipments may be subject to import duties, taxes, or tariffs depending on the destination and product type.

If applicable, these charges are determined by customs authorities and may be collected by the shipping carrier before delivery.

Eligible orders may qualify for Tariff Shield Cashback, which provides store credit to help offset qualifying import-related charges, subject to our program terms.

Customers who use a package-forwarding service should review our International Forwarding & Rewards Policy.

Product Issues & Authorized Returns

Report product defects, incorrect items, or missing parts to InspiredGrabs™ within 7 calendar days after delivery. Shipping damage, loss, and theft follow the shipping-incident rules above and Route’s own claim deadlines when protected.

Change-of-mind returns and returns resulting from customer selection errors are not accepted.

Approved returns must be shipped back within 30 calendar days after delivery; they do not need to arrive at the return destination within that period. Obtain authorization before shipping and use only the U.S. return address and instructions provided in the authorization email.

For full return eligibility and refund requirements, review our Returns & Refund Policy.