Store Credit Program – FAQs

Our Store Credit Program is a customer account benefit that helps eligible InspiredGrabs™ account holders save on future purchases through store credit.

The program includes two types of store credit: Digital Loyalty Cash and Tariff Shield Cashback. Digital Loyalty Cash is reward credit earned on eligible purchases. Tariff Shield Cashback is reimbursement credit issued for approved eligible unexpected import fee claims.

A customer account is required to receive, view, and use store credit. Store credit is added to your account balance and can be applied toward future eligible orders, subject to the program rules and usage limits.

In short, the Store Credit Program helps turn eligible purchases and approved qualifying claims into future savings.

Account holders can earn Digital Loyalty Cash on eligible purchases of $80 or more, before tax and shipping, when the order meets the program requirements.

The current earning rate is 12% of the eligible order value. Guest orders do not earn store credit.

Store credit may also be issued through Tariff Shield Cashback when an eligible account holder pays a qualifying unexpected import fee and submits an approved claim.

You can view your current store credit balance anytime by logging into your account on our website. You'll find a 'Store Credit' button in the bottom left of the account page while logged in. Clicking on this button will activate a pop-up with a detailed breakdown of your earned credit and any credit you've spent.

Yes — in most cases, eligible store credit may be used together with other eligible discounts on the same order.

• Automatic discount: The 10% automatic discount may apply first when eligible.
• Discount codes: Eligible discount codes may also apply when allowed by the promotion rules.
• Store credit cap: Store credit can be applied to cover up to 30% of an eligible order.

Important: If you plan to apply store credit, please use the Store Credit checkout method from your account, not the standard cart checkout, so your credit can be applied correctly.

Yes. Store credit expires 365 days from the date it is issued.

No. Store credit is non-transferable and must be used by the account holder who earned it or received it through an approved claim.

This helps protect the security of customer accounts, prevents misuse, and ensures each customer benefits directly from their own eligible purchases or approved reimbursement claims. Store credit cannot be sold, gifted, moved to another account, or exchanged for cash.

If you return an item purchased with store credit, the store credit used for that item will be restored to your store credit balance once the return is processed and approved.

If your purchase was made using both store credit and another payment method, the refund will first be applied back to your store credit balance. Any remaining refundable amount will then be refunded to the original payment method, according to our return and refund policy.

Any restored store credit keeps its original expiration date.

Please do not use the standard checkout process through the cart icon in the top-right corner of the header if you intend to apply store credit to your order. To redeem your store credit, follow the steps below:

1. Log in to your account and click the "Store Credit" button in the bottom-left corner to open a pop-up that displays a detailed breakdown of your available credit and any previously used credit.
2. Drag the credit slider left or right to the dollar amount you want to use toward the order, then click "Checkout" to go to the Checkout page.
3. If your order is eligible, you may apply store credit to cover up to 30% of the eligible order amount.

If your available credit does not cover the full amount allowed, please pay the remaining balance using another accepted payment method. The remaining total due will automatically update after the credit is applied.

If you do not have store credit, choose not to use it, or only wish to use a discount code, please proceed with the standard checkout process by clicking the cart icon located in the top-right corner of the header.

If the eligible order amount does not meet the $80 minimum, you will not earn Digital Loyalty Cash on that order and you will not be able to apply store credit to that order.

No. Store credit cannot be used to pay for 100% of an order.

For eligible orders, store credit may be applied to cover up to 30% of the eligible order amount. Any remaining balance, including applicable shipping, taxes, and any amount above the 30% store credit limit, must be paid using another accepted payment method.

Digital Loyalty Cash is issued 30 days after your order has been delivered, provided the order remains eligible and has not been canceled or refunded.

This waiting period helps protect the store from returns, cancellations, and other order issues before the credit is added to your account.

No. Store credit benefits are available only to customers with an InspiredGrabs™ account.

Guest orders do not earn Digital Loyalty Cash and are not eligible for Tariff Shield Cashback. To receive and use store credit benefits, you must have an account and be logged in when placing eligible orders or submitting eligible claims.

Digital Loyalty Cash is reward credit earned on eligible purchases.

Tariff Shield Cashback is reimbursement credit issued when an eligible customer pays a qualifying unexpected import fee and submits an approved claim.

Both appear in your store credit balance, but they are earned for different reasons. Digital Loyalty Cash is based on eligible purchase activity, while Tariff Shield Cashback is based on an approved qualifying import fee reimbursement claim.

Yes. Store credit expires 365 days after issuance if it is not used.

Store credit is non-transferable, has no cash value, and cannot be exchanged for cash. It must be used by the account holder who earned it or received it through an approved claim.