Pay UPS Import Charges (U.S. Customers)
Step-by-step
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Check your UPS tracking
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Open your tracking link (or go to ups.com/track and enter your number).
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If import charges are due, you’ll see a Pay Now button.
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Pay online (fastest)
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Click Pay Now and complete checkout with your credit/debit card.
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Once paid, UPS processes your package for delivery.
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Missed delivery? Use your InfoNotice
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Enter your Tracking or InfoNotice® number at ups.com/track.
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Click Pay Now to clear the charges.
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Pay at the door (when offered)
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Some shipments allow payment to the driver at delivery.
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Typically, a check or money order is accepted (what’s allowed can vary).
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Got an invoice instead?
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If charges were billed to a UPS account, pay them in the UPS Billing Center.
Who pays these charges?
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It depends on the shipper’s terms:
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DDU / DAP (Delivery Duty Unpaid): You pay duties/taxes/brokerage to UPS.
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DDP (Delivery Duty Paid): The shipper prepaid; nothing is due from you.
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If you’re not sure which applies, check your order confirmation or the UPS tracking notes.
If you don’t see “Pay Now”
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Your shipment may be set for payment at delivery or post-delivery invoicing.
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Refresh tracking later the same day, as the button can appear after customs updates.
Safety tips
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Only pay through ups.com. Avoid paying through links from unknown senders.
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If something looks off, open a new tab, go to ups.com/track, and enter your tracking number manually.
