🔄 Returns & Refund Policy

How to Start a Return

1️⃣ Log in to your account
Refer to Button 6 of the Shopping Guide for login instructions.

2️⃣ Once logged in

• Click the Profile content block
• Scroll down and click “View Account.”
• Locate your Order # and click it
• Select a return reason and provide details
• Review this policy and submit your request

After submission, you may be required to provide photo or video proof via email before authorization.

What Happens Next?

• Every return request is reviewed before a return is authorized.
• If the request is authorized, you will receive return instructions and a shipping label, when applicable.
• If the request is not authorized, you will receive an email explaining the reason.
• Authorization to send an item back does not guarantee a refund or store credit. After the returned item is received, it must be inspected and approved for reimbursement.
• If the returned item passes inspection and receives final approval, the applicable refund or store credit will be issued.

Important:
Return items only to the address provided in the authorization email. Unauthorized returns will not be processed.

Return Eligibility

30-Calendar-Day Eligible Return Window

Eligible return requests must be submitted within 30 calendar days of delivery. Returns may be approved when:

• The item has a manufacturing or functional defect
• The wrong item was received
• The item has missing parts or is materially different from its description
• Another return reason is approved by InspiredGrabs™ under this policy

Returned items must be in like-new condition and include the original packaging, accessories, manuals, and other included components.

Reasonable testing for functionality or fit is permitted and does not, by itself, make an item ineligible. However, an item may be rejected if it shows damage caused after delivery, excessive wear, alteration, misuse, stains, odors, or missing parts or packaging.

If a returned item does not meet the eligibility requirements, the return may be rejected, and no refund will be issued. Customers may request the item to be shipped back at their expense.

We do not charge restocking fees. However, change-of-mind returns and returns resulting from customer selection errors are not accepted. In certain cases, we may offer a replacement at our discretion.

Issue Reporting Deadline

Damage, defects, incorrect items, missing items, or missing parts must be reported within 7 calendar days of delivery. Route-protected shipping claims are also subject to Route’s applicable claim-filing deadlines and requirements.

Non-Returnable Items

• Used, worn, or incomplete items
• Personal care or hygiene products
• Perishable goods
• Custom or personalized items
• Hazardous materials
• Gift cards

Package Loss, Theft, Damage & Route Protection

Route Package Protection handles eligible claims involving packages that are lost in transit, stolen after delivery, or damaged during shipping.

• If the order includes Route Package Protection, the customer must submit the claim directly through Route. The claim is subject to Route’s coverage terms, filing deadlines, documentation requirements, and final decision.
• Do not submit a standard InspiredGrabs™ return request for a Route-covered shipping incident unless Route or InspiredGrabs™ instructs you to do so.
• Manufacturing or functional defects, incorrect items, missing parts, and items materially different from their descriptions are handled by InspiredGrabs™ under the return process described on this page. These issues are separate from shipping loss, theft, or transit damage.

Customers should retain the product, shipping container, packaging materials, shipping label, and all included components until the claim or return review is complete.

Return Shipping Responsibility

Refunds & Store Credit

A return authorization allows the customer to send the item for inspection; it does not guarantee reimbursement. After the returned item is received, inspected, and approved for reimbursement:

• Approved defective or incorrect-item returns are refunded to the original payment method
• Other approved returns may be reimbursed as store credit
• If store credit was used for the purchase, that amount is restored before any remaining eligible balance is refunded
• Digital Loyalty Cash™ earned from a refunded order will be removed

Processing Time

• Cards: 5–10 business days
• PayPal: 3–5 business days
• Store credit: within 1 business day
• BNPL/bank: up to 10 business days

Delivered but Missing or Stolen Orders

If carrier tracking shows that an order was delivered but the customer cannot locate it:

• Orders with Route Package Protection: Submit a stolen-package claim directly through Route. Route determines eligibility and the available resolution.
• Orders without Route Package Protection: InspiredGrabs™ does not provide a refund or replacement for an order confirmed as delivered by the carrier.

Before filing a claim, customers should check the delivery location, household members, neighbors, building management, parcel lockers, and any carrier delivery photograph or notice.

Packages Lost in Transit

• Orders with Route Package Protection: Submit a lost-package claim directly through Route, subject to Route’s eligibility requirements and claim-filing deadlines.
• Orders without Route Package Protection: InspiredGrabs™ does not investigate lost or missing-package claims with the carrier and does not provide a refund, replacement, or reshipment. If carrier tracking shows “Delivered,” the carrier’s delivery confirmation is final.

Important Notes

• All authorized returns go to our U.S. return address
• Returns without authorization are not processed
• Rejected returns are not refunded
• We reserve the right to deny requests that do not meet these conditions