Customer Support
Hello and welcome! We know you are here because you have questions or concerns. If the Customer Support FAQs (Frequently Asked Questions) below and the Additional Topic-Specific FAQs at the bottom of this page don't address your questions, please get in touch with us via the contact form or email below:
- We will respond to your email promptly, within 1 to 2 hours, or at the latest within 24 hours. Please remember that our office is closed on Sundays.
- Please check your spam and junk folders if you do not receive our response after 24 hours. Consider adding our contact email to your address book so that our response arrives directly in your inbox.
- Phone support is unavailable. Thank you!
Customer Support FAQs:
Last updated: March 22, 2025
Section 1. Company Information
Section 2. Customer Account | Log In or Register | Log Out of Your AccountNo customer account is required to complete purchases—guest checkout is available. However, we highly recommend registering for an account to enjoy these exclusive benefits: ✅ Effortless Checkout – Save your details for a seamless shopping experience and access your order history and invoices at any time. Please note that non-account holders are excluded from all the benefits mentioned above. We highly recommend registering for an account today to shop seamlessly on our store! We appreciate your support and being part of our valued shopper community! You can update your account profile from your dashboard while logged in. Make sure to save the changes. To log out of your account, click the yellow "Log in/Register" icon in the lower right-hand corner, then scroll to the bottom of the "For You" or "Profile" tab. There, you'll find the "Sign Out" button. Section 3. Products & PricesWe do not sell any branded products. You can spend hundreds or thousands of dollars on well-known, name-brand quality products across different categories: Electronics:
Fashion & Apparel:
Beauty & Skincare:
Home & Kitchen:
Or, would you consider generic brands that offer quality and affordability, lasting a reasonable amount of time? Please read this article to learn the brutal fact that will shock you! That's precisely how we define the quality of our affordable generic products. Product Quality Disclaimer - At Inspired Grabs, we curate a range of unbranded products that deliver a smart balance between cost and craftsmanship. While they certainly do not match the premium durability of luxury-branded items, they are built to provide practical use and reasonable longevity. Our competitive pricing means customers never overpay—and often receive greater value than expected. Our products are guaranteed to be brand new and in excellent condition unless otherwise stated in the product description, such as when offering used items or discounted customer returns. Great question! To be upfront, we can't say for sure, as we do not have their products for comparison. While they may look 100% identical, there could be slight differences in features, or they could be precisely the same. Ultimately, the choice is yours—whether to pay more or less. As long as it meets your needs, getting it at a lower price makes sense! Prices are subjective, and the user's experience accurately measures a product's value. In other words, don't let "fair or even low prices" deter you from trying the product and forming your opinion on its quality and value. You may have spent significantly more on identical or similar items from other sellers, even after considering their deep discounts. Be sure to do your due diligence and save big with us. Please visit our "Trending or Popular Products Featured on YouTube by Other Sellers" collection to experience our fair or even lower prices than those of other sellers. Remember to check our store whenever you see trending or popular products advertised on YouTube; you may find the same or similar items at prices you can't ignore. We have more identical or comparable items coming your way at lower prices or even much lower. Similar, yet of higher quality, items can be a great alternative, as they often serve the same or a similar purpose. We recommend returning soon if we don't have what you're looking for today. Yes and no—it depends on the product. Some colors may be slightly more expensive, while others remain the same in price. This is based on our suppliers' wholesale pricing structures. The item has been removed from our store because it is either out of stock or discontinued. Section 4. Your Shopping CartWe have tabulated the following FAQ to help you further understand the "Savings" amount in your cart: From which item(s) does the "Savings" amount in my cart come? It comes from an "On Sale" item; for example, its regular price is $20.99, but it is currently on sale and discounted to $16.99. We offer an additional discount (currently 10%) when you add the item to your shopping cart, so the on-sale price of $16.99 is further reduced to $15.30 based on the current percentage discount of 10%. To calculate, you would subtract $15.30 from its regular price of $20.99, resulting in the "Savings" amount of $5.69. If your cart contains more than one "On Sale" item (two or more), add the regular prices of all items and subtract the sum of the regular prices from the total of all discounted prices to determine the final "Savings" amount, as shown in your cart. Understanding the "Savings" Amount in Your CartThe "Savings" amount displayed in your cart is calculated based on the discounts applied to items on sale. Below is an example breakdown of how it works: Single Item Discount Calculation
Multiple Items Discount CalculationIf you have multiple "On Sale" items, the total savings are calculated as follows:
Example Calculation for Two Items:
Thus, the final "Savings" amount displayed in your cart is $14.18 for these two items. If you don't see a "Savings" amount in your cart, it means there are no "On Sale" items included. In other words, none of the items in your cart currently have a discounted sale price. Section 5. Accepted Payment Methods & Checkout SecurityWe accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Meta Pay, PayPal Express Checkout, Shop Pay (Buy Now, Pay Later or BNPL), Visa, and Venmo. Yes, Shop Pay Installments can help. Absolutely! Our TrustedSite-certified store offers a secure checkout experience, accepting all primary payment methods. While we prominently display a "Secure Checkout" badge on our product pages as assurance, some customers may still have concerns. Please don't worry; we prioritize your payment security and want you to shop confidently.
Section 6. OrderYou can only apply one discount per cart. In the meantime, if you don't have store credit available or prefer not to use it for your purchase but have a discount code, please proceed with the checkout through the cart in the top right corner instead of the store credit checkout. For more information, refer to the FAQs About Our Store Credit Program for answers to frequently asked questions. You Can Cancel Your Order, but only under specific conditions and within a limited timeframe. Here's what you need to know:
How You Can Cancel Your Order (We are updating this process and will post it once ready) We will consider any request to change the shipping address as potentially fraudulent, as this is a common tactic used by fraudsters, although it is not always the case. To ensure security, we will cancel the order as a precaution, even if it appears legitimate. Please get in touch with us immediately with your order number before your shipment is sent. We cannot change your order once it has been sent. Once you place your order, you will receive the order confirmation as your invoice. It is also available in your account under the "Order No." heading. Our fraud analysis system occasionally flags orders as high-risk. In such cases, we must cancel and refund orders to protect ourselves and potential victims whose financial and personal data might have been stolen and used fraudulently. A single order valued at $800.00 or less is exempt from customs duties, making your shopping experience more seamless and cost-effective. While we fully comply with U.S. customs regulations, we encourage you to make informed purchasing decisions based on the information provided above. Please ensure your order value remains at $800.00 or less; you're all set! No duties apply if a single order costs under $800.00. However, if an order costs or exceeds this amount, you, as the recipient, are responsible for any customs duties imposed. Please keep this in mind when placing your order. "Order value" refers to a customer's total amount on a single order before discounts, taxes, or shipping fees are applied. It is a key metric in e-commerce and retail businesses. The formula for Order Value:Order Value=Total Price of Items in Cart+Additional Charges (if any) Example:If a customer buys:
Total order value = $30 + $20 + $50 = $100 If discounts, taxes, or shipping fees apply, they are usually considered separately from the order value. Yes, there are differences between customs duties, taxes, and import fees—they are not the same thing, though they are often used interchangeably in casual conversation. Here's a breakdown of each: 1. Customs Duties
2. Taxes (Sales Tax or VAT)
3. Import Fees
Summary
Section 7. International ShippingNo, we do not ship internationally. We understand how it feels when your package seems to "go quiet." International shipments often pass through several carriers and customs checkpoints, which may cause temporary tracking gaps. Rest assured, your package is still moving—even if updates aren't immediate. Most tracking resumes once the parcel reaches a major transit hub or clears customs. Section 8. The Shop AppThe Shop app is a mobile shopping assistant developed by Shopify. It allows customers to track orders, discover new products, and shop from their favorite brands all in one place. Key features include: ✅ Order Tracking – Automatically tracks shipments from supported carriers and provides real-time updates. Shopping on InspiredGrabs.com vs. the Shop AppShopping on InspiredGrabs.com (Official Website)✅ Enhanced Shopping Experience – Explore Inspired Grabs' unique branding and exclusive shopping features, including the option to make an offer and access valuable insights like price matching, price comparisons, savings details, and more—all unavailable on the Shop app. Shopping on the Shop App (Inspired Grabs Storefront)✅ Effortless Mobile Shopping – A user-friendly, app-optimized experience for seamless browsing and purchasing. Both platforms offer an excellent shopping experience, complete with loyalty rewards and promotions. However, InspiredGrabs.com offers a more detailed, feature-rich, and personalized shopping journey, while the Shop app focuses on convenience with fast checkout and unified order tracking. Choose the platform that best fits your shopping style! 🚀 Learn all about it on the external site. While you're there, we highly recommend downloading the Shop app—click the download button in the upper right-hand corner on the external site. Yes! You'll earn cashback just as you would when shopping directly on our platform. Section 9. General FAQsThis may have occurred because you previously subscribed using the same email address or entered an invalid email due to a typo. Please double-check your email for accuracy before submitting your subscription. Please remember to check your inbox shortly after to confirm our subscription request. Our system will not follow up unless we have verified your confirmation. "Foreign cross-border e-commerce" refers to online shopping transactions in which goods are purchased from an international seller and shipped to the buyer's country of residence. This typically involves retailers or marketplaces based in other countries selling directly to U.S. customers without a local presence. For example, if a customer in the U.S. buys a product from a seller in China through an international e-commerce platform, that would be considered foreign cross-border e-commerce. These transactions may involve additional shipping costs, longer delivery times, and potential customs duties or import taxes. Our e-commerce model is a hybrid fulfillment e-commerce store. We are based in the United States and stock some products domestically, while shipping others from our warehouses in China. This approach allows us to offer faster shipping for locally stocked items while benefiting from the cost savings of U.S. warehousing on products stocked in and shipped from China, which certainly involves a longer delivery time. This approach helps render retail prices competitive for U.S. customers willing to wait for a longer delivery time. The answer is simple—competitive pricing. We can offer our customers more competitive prices by purchasing in bulk at lower wholesale rates and warehousing the products in China. Chinese suppliers do not provide discounts for dropshipping, as this service incurs a fee that eats into their margins. As a result, drop-shipping individual products would make them less competitive. Additionally, warehousing in China is significantly more cost-effective than in the U.S., enabling us to maintain customer affordability and competitiveness without compromising quality. Please read this article to understand why we chose this e-commerce model, allowing us to offer even more competitive prices.
Additional Topic-Specific FAQs: |
⚠️ If you have any questions, please take a minute to review our FAQs section, where you will find most answers to common questions.