Shipping Policy / Track Your Order Status

Effective Date: March 23, 2025

Shipping Method

All orders are shipped using the Seller's Shipping Method to ensure reliable and efficient delivery.

Shipping Costs

• Flat Rate: $8.95 per order, regardless of whether the item ships from China or the United States.

• Free Shipping: Orders totaling $109.00 or more qualify for free shipping.

Estimated Delivery Times

• If Shipped Within the Contiguous U.S.: 4–10 calendar days.

• From China to the Contiguous U.S.: 7–15 business days (Monday–Friday, excluding weekends and holidays).
  

• Alaska, Hawaii, & Puerto Rico: 2–3 weeks.

Note: Some products may arrive sooner than the estimated delivery times. Suppose a product ships from China and requires more than 15 business days for delivery. In that case, the product description will mention this information (e.g., 7–16 business days, 7–21 business days, 7–28 business days, and the like). For items without a specified estimated delivery time in the product description, expect delivery within 7–15 business days from China.

Please review the above information carefully before placing your order to avoid surprises.

Customs Duties & Import Fees for U.S. Orders

Who Is Responsible for Customs Fees?

Customers are responsible for customs duties, taxes, or import fees imposed by U.S. customs authorities. These charges vary based on product type and order value.

De Minimis Threshold (U.S. Orders)

• Orders Under $800: No customs duties—your order will arrive without additional charges.

• Orders over $800: Customs duties may apply; payment is required before receiving your package. Please check with U.S. Customs and Border Protection (CBP) or your local customs office for more details on potential fees for high-value orders.

We encourage customers to review their country's customs policies to avoid unexpected fees before ordering.

Chinese New Year Shipping Delays

Orders shipping from China may experience 1-3 weeks of delays due to Chinese New Year holiday closures. On average, shipments are delayed by two weeks during this period. Orders from our U.S. warehouses remain unaffected.

Damages & Order Issues

Inspect Your Order Upon Delivery

Please inspect your package immediately upon arrival. If you receive a damaged, defective, or incorrect product, follow these steps:

1. Take clear photos of the item(s) and packaging.

2. Provide a detailed description of the issue.

3. Contact us within 7 days of delivery for assistance.

Important Shipping Notes

• Ensure your shipping address is accurate to avoid delivery issues.

• P.O. Box addresses are not supported.

• Order processing takes 1-3 business days (Monday–Friday).

• You may receive one or two tracking numbers, depending on the shipping origin(s).

Tracking & Delivery Precautions

Tracking Accuracy & Potential Delays

While tracking updates are regularly provided, some carriers may delay status updates several hours after delivery. Sometimes, packages have been left in unsecured areas before being marked as "delivered."

To prevent package theft:

• Check your delivery area on the expected arrival date.

• Monitor tracking details, but do not rely on them solely for real-time updates.

Lost or Missing Packages

We regret that we cannot issue refunds or reshipments for orders marked as delivered but not found at the shipping address. Customers are responsible for ensuring a secure delivery location to prevent theft. Any loss after confirmed delivery is the customer's responsibility.

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