🛡️ Tariff Shield Cashback Program™

Protecting You from Unexpected Import Fees — 100%, Every Time!

Inspired Grabs is proud to offer complete customer protection from surprise import duties, customs fees, and per-parcel tariffs on China-shipped items. With the Tariff Shield Cashback Program™, you’ll receive 100% back in store credit — called Digital Loyalty Cash™ — when you submit a valid claim for qualifying orders.

💡 This program is designed to eliminate the risk of unexpected costs so that you can shop confidently. In the rare case you’re ever charged a customs fee, we’ll cover it under our Tariff Shield Cashback Program™.

✅ Who’s Eligible?

To qualify for this program, all of the following must be true:

• Your order includes $80 or more in products shipped from China

• You were charged an import duty, customs fee, or tariff

• You submit a valid claim within 14 calendar days of delivery

• You provide a receipt or document showing the charge

• You enter the email address used at checkout and a valid order number

✔️ Example of an eligible claim:

You placed a $92 order, with $84 worth of products shipped from China. Upon delivery, the carrier charged you a $16 import fee. You submitted a customs receipt and order number within 14 days of receiving the package. ✅ Your claim qualifies.

❌ Example of an ineligible claim:

You placed a $60 order, with $42 of it shipping from China. You were charged $12 in import fees. ❌ This order does not qualify because the value of China-shipped items is under $80.

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📩 How to Submit a Claim

Use our simple online form to submit your claim.

You’ll need:

• The order number

• The email address used at checkout

• A copy of the customs fee receipt, payment notice, or shipping invoice

📌 Only one claim per order is accepted. Multiple claims from the same customer are permitted, provided each is associated with a unique qualifying order.

Once approved, your Tariff Shield Cashback™ credit will be added to your store account. You’ll be notified via email. Credit is valid for 365 days from the date of issuance and can be used for up to 30% of your future order total.

  ⚠️ Important Disclaimer
Submitting false or altered documents will result in permanent ineligibility from the Tariff Shield Cashback Program™ and may lead to further action. We take fraud seriously to keep this benefit fair and sustainable for all customers. 

Questions? Email contact@inspiredgrabs.com

Submit Your Claim Now!

 

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💬 Frequently Asked Questions

1. What is the Tariff Shield Cashback Program™?

We promise to reimburse 100% of eligible import fees on qualifying China-shipped products as store credit (Digital Loyalty Cash™) when you submit a valid claim.

2. What is Digital Loyalty Cash™?

Digital Loyalty Cash™ is our exclusive store credit that rewards you in two ways:

• Automatically, when you place an order of $80 or more (12% of the order total).

• By claim, when you upload proof of surprise import fees charged on eligible China-shipped items.

3. Why am I being charged these fees?

As of May 2, 2025, the U.S. closed the de minimis exemption. This means that all packages from China — regardless of value — are now subject to import tariffs of up to 145% or flat per-parcel charges. While these fees are technically the customer’s responsibility, we launched this program to protect you from the cost.

4. Does every order qualify?

Only orders with a total value of $80 or more of China-shipped products qualify. You must also submit proof of the charge (such as a screenshot, receipt, or customs notice) within 14 calendar days of the delivery date.

5. What kind of credit will I receive?

You’ll receive Digital Loyalty Cash™, our unified store credit. It will be issued directly to your Inspired Grabs account and is valid for any future purchase.

6. When will I receive my credit?

Once we approve your claim, credit will be added to your account within 3–5 business days. We’ll notify you via email when it’s ready to use.

7. What proof do I need to submit a claim?

All required proof types will be listed on the claim submission form itself. Just follow the instructions when completing your submission.

8. How long do I have to submit a claim?

You must submit your claim within 14 calendar days after delivery. Late claims will not be accepted.

9. How do I know if my items were shipped from China?

Use the tracking number and shipping behavior to check the origin:

• Tracking numbers starting with LP, YT, UW, etc., or using carriers such as Yanwen, 4PX, or Cainiao often indicate a China origin.

• Shipping labels mentioning cities like Shenzhen, Guangzhou, or other Chinese cities also confirm it.
  

You don’t need to identify specific items — we’ll handle that part based on order data. Just submit proof of the import fee and your order number.

10. Can I claim multiple times?

Yes, you can submit one claim per eligible order. There’s no cap on the number of total claims per customer.

11. Can I use my credit on anything in the store?

Yes — Digital Loyalty Cash™ can be applied to any product at checkout. You can redeem up to 30% of your order total per purchase using store credit.

12. How long is the credit valid?

Both Tariff Shield Cashback™ and regular Digital Loyalty Cash™ are valid for 365 days from the date of issuance.

13. What if my order includes both China- and U.S.-shipped products?

Only the portion of your order shipped from China counts toward the $80 minimum. We’ll evaluate the breakdown and accept the claim if that portion meets or exceeds $80.

14. What’s the difference between Digital Loyalty Cash™ and Tariff Shield Cashback™?

• Digital Loyalty Cash™: 12% store credit on every order of $80 or more (no proof needed)

• Tariff Shield Cashback™: 100% back in credit for verified import fees with proper documentation

15. Is this program legal?

Yes. Inspired Grabs fully complies with U.S. trade laws. This program is a voluntary customer reimbursement policy, not a workaround — it simply refunds you when government-imposed import fees unexpectedly apply.

16. Do other platforms offer this protection?

Not currently. To our knowledge, major platforms like Temu and Shein do not offer reimbursement for U.S. tariffs. Inspired Grabs is proud to be among the first to provide this level of protection.

17. Do I need an account to claim Tariff Shield Cashback™?

Yes. To submit a claim and receive Tariff Shield Cashback™, you must have a store account with us, which allows us to verify your order history, ensure eligibility, and issue your store credit directly to your account.

If you checked out as a guest or newsletter subscriber, create an account here using the same email you used at checkout — your past orders will automatically sync to your profile.

18. Where can I learn more?

Please read our blog post here.