Refund Policy & Return Requests

Effective Date: March 23, 2025

1. Eligibility for Returns

We accept returns under the following conditions:
✔ Request Deadline: Must be submitted within 30 days of receiving the item.
✔ Condition: The item must be like-new with all original packaging and accessories.
✔ Testing & Wear: Minor use to test functionality (electronics, tools, etc.) or fit/suitability (apparel, accessories, etc.) is acceptable. Damage, excessive wear, or missing parts will render the item ineligible. for return
✔ Proof Required: Customers must provide photo or video proof of the issue before approval.

2. Non-Returnable Items

The following items cannot be returned:
🚫 Final Sale / Non-Returnable items
🚫 Perishable goods (food, flowers, plants)
🚫 Custom/personalized products
🚫 Personal care items (beauty, hygiene, health)
🚫 Pet products
🚫 E-gift cards
🚫 Hazardous materials, flammable liquids, or gases

3. Return Shipping Responsibility

4. Restocking Fee Policy

- A 15% restocking fee applies to returns not caused by merchant error, including:
✔ Customer's change of mind, wrong item ordered, or wrong size/color selected.

- No restocking fee applies if the return is due to defects or merchant errors. 

- Shipping fees (if paid) are non-refundable, except in cases where we are at fault.

5. Refund & Store Credit

We will issue refunds to the original payment method(s), such as store credit, another payment method, or both, depending on how you initially paid for the purchases.

If you return an item(s) purchased with store credit, the credit used for that item(s) must be refunded to your store credit account once the return is processed. Suppose your purchase was made using store credit and another payment method. In that case, the refund will first be applied to your store credit, and then the remaining amount will be refunded to the original payment method. This ensures that the full value of your store credit is preserved.

Optionally, suppose you prefer to have the refund from another payment method converted into store credit. In that case, we will extend the validity of your store credit from one year (365 days) to an additional six months (183 days). This extension will apply to all subsequent returns, each earning you an extra six months (183 days). Please note that store credit purchases must be refunded to the original store credit account; the other payment method is at your discretion.

Estimated Processing Time:

✔ Credit/Debit Cards: 5–10 business days (varies by bank).
✔ PayPal: 3–5 business days.
✔ Store Credit: Instant or within one business day.
✔ Bank Transfers: Up to 10 business days (varies by bank).
✔ Buy Now, Pay Later Services (Klarna, Afterpay, etc.): Up to 10 business days.

🔹 Important: If you haven't received your refund within 15 business days after approval, please get in touch with your payment provider or our support team.

6. How to Initiate a Return

We offer a hassle-free self-serve return process. To submit a return:

1️⃣ Log in to your account via the yellow icon in the lower left-hand corner or click the link below:
🔗 [REQUEST A RETURN]

2️⃣ . Access your account

• Enter your email and click CONTINUE.
• Check your email for the six-digit verification code, then enter it.

3️⃣ . Submit your return request

• Go to the "Order" tab and enter your Order # or Product Name.
• Click "View"> "Request Return".
• Select items, choose a reason, and provide details.
• Review the refund policy and submit your request.

📌 What Happens Next?

• If approved, you'll receive an email with return instructions &and a shipping label (if applicable).
• Once we receive and inspect the item, a refund or store credit will be issued.

⚠️ Important: Please send returns only to the address provided in the approval email. Returns to the wrong location may not be processed.