The chatbot's expertise is confined to the precise details we've inputted. We assure you that the accuracy and reliability level of the chatbot's information is 99.99%, but this only applies to our products and services, not to information beyond our store's scope.

We launched our chatbot, which we consider a new team member, in March 2024, and it is currently undergoing training. However, it will become increasingly adept at handling your inquiries as time progresses. In such instances, please contact us about any unanswered inquiries.

To confirm your successful logout, you can log in again through either the home dropdown link or the account (the avatar icon) at the top right of the header. If you are directed to a login page, it indicates that you have safely logged out. Please don't worry; the logout link remains visible even after logging out.

You can unlock the following benefits of being an account holder:

1. Upon account registration and verification, enjoy a whopping discount on your order.

2. Get exclusive access to special offers and preferential pricing.

3. Checkout orders effortlessly with saved details and have easy access to your order history and invoices anytime.

4. Save time with self-serve return requests for a hassle-free experience.

5. Receive cashback with an Inspired Grabs e-gift card for every 3 orders.

You can update your account profile from your account/dashboard while logged in and ensure to save the changes.

* Regrettably, due to occasional instances of our receiving illegitimate or fraudulent orders, we must now mandate that customers create an account before checkout. We understand that this stipulation may lead to some customers abandoning their purchases. However, we believe that by taking a short moment to register an account before making a purchase, you will benefit as an account holder, as stated in FAQ 2. This is a measure we've taken to ensure the safety and security of your transactions.

* Regrettably, all customers must have an account to request returns, saving time and streamlining the process.

We are an American company based in China and the United States. Our shipping destinations include the contiguous United States, Alaska, Hawaii, and Puerto Rico, with shipments from China and the United States.

Indeed, we refer to them as "Vendors" despite each being a distinct warehouse we own (Please review FAQ 3 for additional details). Initially, our warehouse located in the US was dubbed "The US Warrehouuse," chosen for its phonetic resemblance to a proper name rather than the conventional understanding of a "warehouse." The spelling aligns with this chosen nomenclature.

No, we possess a 25% stake in the merchandise housed under one roof in the China warehouse. Three Chinese partners collectively own the remaining 75%, each holding an equal share of ownership, mirroring our percentage.

Yes and no; here's why: As stated in FAQ 3, our ownership of the inventory in the China warehouse extends to only 25%. However, a cooperative agreement with three Chinese partners enables each seller to mutually sell all parties' products to and among all parties' customers. This setup means that items in your order may exclusively come from us, our partners, or a combination without clear delineation. In other words, the products in your order could be sourced entirely from our inventory, entirely from our partners, or a mix of both. In instances where items not owned by us need to be supplied, or conversely, when our partners need to supply items they don't own, the actual product owner will directly ship your order without the originating store's branding, which we call "blind-shipment," unless every item in your order is from our stock, in which case, your packages will carry our store branding.

That said, we and our partners have been engaged in drop-shipping for a select group of sellers on Amazon, eBay, and other platforms from which you may have purchased. We conduct these transactions without the branding of our store or our partners but theirs.

We guarantee the quality of every product you buy from us, including those sourced from our partners, through a thorough inspection by a trusted local quality control team in Quanzhou, Fujian, China. This team meticulously checks new arrivals directly on the factory floor or the production line, randomly selecting 3-5 samples from each batch to ensure they meet our high-quality standards. After successful tests, these items are transported to our well-organized warehouse, where they are stored in a manner that keeps each owner's stock separate yet under one roof to preserve their excellent condition.

Each partner operates with their purchasing agents, who are instructed by their owners on which products to acquire, thus leading to separate and distinct ownership of unique inventory collections. Before restocking, we and our partners each contribute 25% towards the inventory costs, based on estimates provided by these agents. If adjustments are needed due to unexpected circumstances like slow sales, we may revise our restocking plans and postpone certain purchases for future consideration.

Our joint venture aims to expand the variety of products available, offering a more comprehensive selection for our and our partners' customers and enhancing the overall shopping experience.

Yes, the partners maintain inventory across the US and collaborate with us, akin to our mutual cooperation in China, as outlined in FAQ 3. The only distinction is that our merchandise and that of our partners are warehoused in different locations across the United States.

Our joint venture aims to expand the variety of products available, offering a more comprehensive selection for our and our partners' customers and enhancing the overall shopping experience.

Indeed, all items belong to our inventory. However, should any of our products in your order run out of stock and our partners have them available, they will ship them directly to you without indicating the source. Similarly, we provide the same service for our partners by shipping items from our inventory to their customers when their stocks are unavailable.

Wholesale options are not available but may be offered in the future. However, if you want to purchase in bulk quantities, we can facilitate this through our partners in China, who extend this service exclusively to US importers. Inform us of the product you're interested in, and we will provide you with a quote based on the quantity of each item. You'll then need to purchase the item(s) as samples for a thorough examination. If you're satisfied with the product quality, we can proceed accordingly.

It does. As a gesture of gratitude for your continued support, every cashback balance you accrue will be added to the card, along with an extra $5.00 for each cashback earned.

Unfortunately, we do not retail branded products. Each product in our inventory lacks branding but maintains a decent or high-quality standard. In contrast to certain Chinese e-commerce vendors operating in the US, who sell their "authorized branded merchandise" at unreasonably low prices compared to the market average, we exclusively offer unbranded products at fair prices, ensuring acceptable standard quality.

All products on our website are guaranteed to be brand new and in excellent condition; otherwise, the product description will specify the condition accordingly.

We make every effort to ensure that the pictures on our website are reliable, but there may be slight variations between the images and the actual products. The item's color may vary slightly from what you see on your computer screen due to differences in display settings.

Although we eagerly anticipate receiving numerous reviews, we cannot influence the decision of customers who choose not to leave feedback after purchasing our items.

Rest assured, adding items to your wishlist is a breeze. Ensure you've selected all the necessary product options, such as size and color, before clicking the wishlist "heart" icon. This straightforward process allows the widget to add the items to your wishlist, giving you the power to save and manage your desired products. Even if you're unsure about a specific detail like size, you can make a temporary and random choice in the selection tool to add the item to your wishlist. This way, you can always return and finalize your selections before adding the item to your cart and completing your purchase.

Absolutely! We're always here to help. If you have specific product requests or need assistance with a particular item, please submit your inquiries to our contact email as provided above. We'll do our best to assist you and provide your needed information.

Including the crucial SKU (Stock Keeping Unit) in your email is essential for product identification. The SKU is a unique identifier for each product and can be found beneath the product title. Note that the SKU varies with selected variants, so choose a variant(s) before copying the SKU to your email. This will help us quickly and accurately address your inquiries.

Additionally, we recommend inputting "Additional product info request" in the email's subject line for easy reference. If you have inquiries about multiple products, kindly specify the SKUs per line followed by your specific requests.

At Inspired Grabs, we value your time and strive to respond to your queries within 24-48 hours. We understand that periods of heavy workload may take up to 72 hours, but please rest assured that we're doing our utmost to assist you as quickly as possible. Your inquiries are our top priority.

We utilize True Fit as one of the leading tools in our store.

These are new items uploaded to our store in the past one to two hours. The 'What's My Size?' button is a size recommendation tool that will be rolled out in the coming 24 hours or so on our new footwear and clothing items' PDPs that need the button; in other words, new items take about that much time to sync with the widget's product database before the size recommendation tool appears. We want to ask you to revisit them afterward. In the meantime, we suggest adding these products to your wishlist for easy access before navigating away from the pages; otherwise, locating them when you return might be challenging.

To add items to your wishlist, ensure you select all required product options, such as size, color, and so on, before clicking the wishlist 'heart' icon. This will add the item to your wishlist, which you can access later by clicking on the 'Wishlist' link in the top right corner of the page. Not choosing variants might prevent the widget from adding items to your wishlist, even though it occasionally works without these selections. Always verify that items have been added to your wishlist. If you're uncertain about a specific detail like size, you can make a temporary and random choice in the selection tool to add the item to your wishlist; the action ensures you can save the item to your wishlist. Remember to finalize your correct selections before adding the item to your cart and completing your purchase when you return.

The True Fit tool is a reliable and accurate resource recommending a suitable size. In the rare instance that it's unable to do so, we recommend enlisting a detail-oriented friend to take precise measurements. With these measurements, consult our size chart on the product detail page (PDP) or the image gallery to find the most appropriate size fit. This process ensures that you can confidently make an informed decision about the size of your purchase.

Remember that you are always encouraged to submit name-your-price offers on standard-priced items. To do this, click the 'Make an Offer' button on the product detail page. You can then enter the price you're willing to pay and submit your offer. You will receive our response in seconds.

Below is a list of specific items on which we do not accept name-your-price offers or process such orders:

1. InspiredGrabs e-gift cards.
2. Certain sales or discounted items.

If offers are made on Inspired Grabs e-gift cards to replace their original value—for instance, if you propose purchasing a $100.00 gift card for $50.00—we cannot honor the transaction, and the gift card will be canceled without prior notice.

Offers will be evaluated on a case-by-case basis regarding select sale items already discounted. We will ship the item at your proposed price if your offer is accepted. However, because the item is doubly discounted, it will not count toward the cash-back reward as part of the subtotal*  (Refer to the heading "Get Rewarded" below for more details). You will be notified if your offer is rejected, and the item will be canceled.

*The subtotal refers to the order total before shipping, taxes (if applicable), and discounts (if applicable) are accounted for. Calculate the total of all three subtotals, then multiply the sum by 0.15 (15%) to determine your cashback amount.

Get Rewarded

Now, onto the most thrilling news! Get ready to be rewarded with cashback. It's simple: create an account and receive cashback for every three orders you place. That's right—cashback! We'll track your order history, and once you hit that magic number, you'll receive 15% cashback on the subtotals* of all three orders. Plus, we'll throw in a $5.00 bonus with every set of 3 orders to say thanks—a little treat to a cup of Starbucks coffee on us!

*The subtotal refers to the order total before shipping, taxes (if applicable), and discounts (if applicable) are accounted for. Calculate the total of all three subtotals, then multiply the sum by 0.15 (15%) to determine your cashback amount.

The Cashback Reward Policy

Just remember, all good things come with an expiry date. You've got 12 months (one year) to complete those three orders** and cash in on the rewards. So, don't wait!

**Orders refer to all placed orders with or without discount offerings.

For products with different variants, you need to choose all the available variant options first; only then will the button appear next to the "Add to Cart" button.

1. Bundle (Buy specific products together with a discount.) Coming soon...
2. Volume Discount (Buy multiple product units with a discount.) Coming soon...
3. Buy X and Get Y Free or at a Discount/BOGO (We offer "complimentary" gifts or discounted products with certain purchases.)
4. Product Mix and Match (Build your bundle out of a group of products.) Coming soon...
5. Personalize Your Collection: Mix and Match (Build your bundle by mixing and matching in one or more collections).

You'll spot them conveniently nestled near the end of every collection page (Here's one of the collection pages), both the latest releases and the classics. Alternatively, you can scout them out on the product detail pages of the items included in each bundle. Keep in mind, though, that these bundles have a shelf life. Snag your favorite bundle while it's still around, or risk missing out!

1. You cannot add more items from the collection(s) to the "Added Items" section on the right because you've already reached the maximum number of required products.

2. You'll still need to meet the maximum number of required products to add the bundle to your cart.

Please check the requirements at the top of the "Added Items" section.

If the items in your cart fail to meet the minimum requirement, they will be repriced automatically at their standard rates rather than discounted ones once you delete an item from the bundled package.

Absolutely! The bundle discount works its magic the moment you add items. You'll witness the sweet savings right there in the "Added Items" section on the right. Not only that, but you'll also spot it gleaming in your cart and shining bright at checkout. So go ahead, shop with confidence, and watch those discounts roll in like the MVPs they are!

"MVPs" stands for "Most Valuable Players." It's often used metaphorically to refer to things or entities that are exceptionally effective, valuable, or impactful in a particular context. In this case, we used it to emphasize how the discounts are valuable and effective in the shopping experience.

"Combo products," short for combination products, refer to items that integrate two or more distinct components or functionalities into a single product. These components may be from different product categories or industries. Combo products are designed to offer added convenience, efficiency, or utility to the consumer by combining multiple features or purposes into one item. Examples include smartphones with built-in cameras, kitchen appliances that perform multiple functions (such as toaster ovens with built-in air fryers), and multipurpose tools like Swiss Army knives.

"Combo products in a bundle" refer to items or products offered as a package deal. These bundles typically include a combination of related or complementary products sold at a discounted price compared to purchasing each item individually. For example, a technology bundle might include a high-performance laptop, a durable mouse, and a stylish laptop bag, all sold together at a discounted price. Or a kitchen bundle might consist of a powerful blender, a versatile food processor, and a set of high-quality mixing bowls. Combo products in a bundle are designed with your convenience in mind. They offer you everything you need for a particular activity or purpose in a single purchase, saving you the hassle of shopping for each item separately, coupled with the value they provide.

"Regular products" typically refer to individual items sold separately and not part of a bundle or package deal. These products are sold individually and are not combined with other items as part of a set. They are the standard offerings available for purchase on their own without any additional components or accessories included. Examples of regular products include single smartphones, standalone kitchen appliances, individual pieces of clothing, or single bottles of skincare products.

One possibility is to split them into two orders: one containing only regular products and the other consisting solely of combo products in a bundle. This approach could streamline the process and make it easier to assess savings accurately. Whether you combine both types of products in a single cart or divide them into two orders across two separate carts, the final amount with savings will remain consistent. You can just try totaling the carts from two separate orders.

You can only apply one discount per cart.

We dispatch your orders from either our US or China warehouse or both. If your order consists of items (2 items or more) dispatched from various locations, such as a mix from our US and China warehouses, you will be allocated two tracking numbers upon shipment. These numbers could be provided to you on the same or separate days. Conversely, if your entire order is shipped from a single warehouse in the US or China, you will be issued one tracking number.

That would be the ninth day for products sold by "The US Warehouse" or the eleventh day for those delivered within 4-10 days from China Warehouse. Did you miss the deadline for receiving your order? As an apology for causing unintended inconveniences due to force majeure or other unexpected weather conditions, we gladly offer you a 12% credit that never expires on your future order. We will email you the credit as soon as possible after delivery.

We cannot cancel orders that are already in transit as we cannot control the situation. To cancel your order, you must act fast! Contact us immediately with your order number to prevent it from being shipped. Once it is sent, the cancellation will not be possible.

Depending on the shipping origin of the single or multiple products on your order, we ship them from our US or China warehouses. You can expect delivery within 4-10 days from our China Warehouse and 3-8 days from our US Warehouse. All detailed information is available in our shipping & delivery policy. Plus, Inspired Grabs e-gift cards are delivered electronically.

Although we strive to update inventory on our website promptly, some items may need to be in stock occasionally. However, there's no need to worry! In such cases, we will fulfill your order from our China warehouse, where inventory levels are typically higher. Please note that even though our China warehouse generally has ample stock, items may still be out of stock. This may add an extra 2-3 days to the delivery time, making it 10-11 days from the date of your order instead of the usual 8 days from our US warehouse. Should such a situation arise, we will promptly notify you and offer a 12% discount on your future order as compensation for the delayed delivery.

Please get in touch with us immediately before shipment. You may be responsible for rerouting costs if you change the shipping address and the order has already shipped.

Please get in touch with us immediately before shipment. We will not be able to change your order if it is sent.

Once you place your order, you will receive the order confirmation, which will serve as your invoice. It is also available in your account under the"Order No." heading.

As an e-commerce store, we always look forward to receiving new orders. However, we occasionally encounter high-risk orders flagged by our fraud analysis system. In such cases, we must cancel and refund such orders to protect ourselves and potential victims whose financial and personal data might have been used fraudulently. Due to this reason, as of May 12, 2024, we've made all checkouts mandatory for account registration. All new and existing customers must create and log into their accounts to proceed with all orders. We appreciate your understanding and cooperation!

We accept American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Shop Pay, Visa, Venmo, and PayPal Express Checkout.

Yes, Shop Pay Installments can help.

We are an American company based in China and the United States. Our shipping destinations include the contiguous United States, Alaska, Hawaii, and Puerto Rico, with shipments from China and the United States.

We currently do not ship to foreign countries.

We cannot ship to P.O. Boxes.

Please take a moment to review our shipping and delivery policy.

Last updated: 06/28/2023

Submit a Return Request

Experience the comfort of self-serve return requests with us. Say goodbye to time-consuming hassles as we eliminate the need to contact us before sending returns—a refreshing departure from other stores.

Create an account with us to unlock the full potential of our self-serve convenience feature and claim an instant discount if you still need to do so. It's a win-win for you as a valued customer and us as the merchant.

You must have an account and click this link—Request a return* to access your account and follow the below instructions:

1. Once you click the above link, log in to your account:

-1. Enter your email address in the Email field and click Continue.

-2. In your email account, please open the email sent from our store and copy the six-digit verification code included in the email.

-3. Return to the online store and enter the six-digit verification code.

2. Click the order in which you want to submit the turn.

3. If your order has more than one item, select the items you want to return.

4. Select a reason for return and add a note for the store.

5. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions, the return address, and a shipping label. After you return the product, you will receive a refund.

*You cannot submit a return request by accessing your account from the "Log in" icon in the header or the "Log in" link from the home dropdown.

Yes, a 15% restocking fee for each returned item is deducted from your refund.

Please take a moment to review our exchange and refund policy.

If you already have a customer account, there's no need to register for the affiliate program separately—the customer and affiliate program accounts are part of the same account. You can easily access both through the "Home" dropdown in the header. Plus, a customer account will be created automatically when you register as an affiliate. So, you're all set!

Hover your mouse over "Home" in the header and select "Affiliate Dashboard" next to "Login;" a popup will prompt you to log in or register for the affiliate program; in this case, please select "Register."

That happened because you might have previously subscribed with the same email address or entered an invalid one. Please double-check the input before submitting your subscription, and remember to check your email shortly afterward to confirm it so you can earn yourself a discount and other benefits.

This phenomenon occurs, but one or two simple page refreshes may bring them back to life; if not, the product pages will always show the customer ratings, if any.

If you're using your finger, ensure you tap directly on the "question mark" to function correctly, not from an angle. Alternatively, you could use a stylus pen compatible with any touchscreen device. Remember, though, that some smartphones come with a stylus tailored explicitly fortheir model or brand.

 

You probably know the best method around this issue, yet you had yet to think of adding the item to your wishlist by clicking the heart icon anywhere you see such an icon on our store. Please use the wishlist feature for any items you want to revisit or purchase later.

To add items to your wishlist, ensure you select all required product options, such as size, color, and so on, before clicking the wishlist "heart" icon. Not choosing variants might prevent the widget from adding items to your wishlist, even though it occasionally works without these selections. Always verify that items have been added to your wishlist. If you're uncertain about a specific detail like size, you can make a temporary and random choice in the selection tool to add the item to your wishlist; the action ensures you can save the item to your wishlist. When you return, remember to finalize your correct selections before adding the item to your cart and completing your purchase.

 

You decide whether we have a presence on Amazon, eBay, or similar platforms. Here's a concise response to your query: When a few sellers on these platforms market "their products," we fulfill their orders by dispatching them directly to their customers. These products are shipped without our branding, instead showcasing the branding of the individual sellers. This might suggest that we do not directly sell on the platforms but do so indirectly.

What an excellent question! While Temu.com might dazzle with its super low prices, weighing the risks to your personal data is vital. Sure, you're welcome to shop there, but remember, those rock-bottom prices often mean sacrifices elsewhere. Be cautious—prices that seem too good to be true could compromise product quality or your privacy. So, ask yourself: is it worth the risk in the end?

Our primary focus here is safeguarding personal data without mentioning other potential risks; we want to reassure you that this is our main concern. While we're not here to criticize the site, we believe in speaking our minds and warning consumers like you. Suffice it to say, where you shop is ideally your decision.