Effective Date: January 12, 2025
Customer Satisfaction Guaranteed
At Inspired Grabs, your satisfaction is our priority. We stand behind every purchase with confidence. If our products don't meet your expectations, our exchange and refund policy is here to address any concerns. We aim to provide alternative solutions before refunding for returns, prioritizing a mutually beneficial resolution. If you opt for a refund after declining the proposed alternatives, we'll expedite the process upon inspecting and approving your return. Your peace of mind while shopping with us is paramount.
Exchange & Refund
We happily accept exchanges and returns for defective products. We cover 100% of the initial return shipping cost; subsequent shipping is split 50/50. To be eligible for an exchange or return of the subject items, they must remain in their original condition, unworn or unused, with tags and accessories intact (if applicable) and in their original packaging.
For exchanges, return the items to obtain your desired items swiftly. Once we accept the returns, please select or purchase the new items separately.
For refunds, after we receive and inspect your returns, we will notify you whether we have approved your refund. If approved, we will issue the adjusted refund to your original payment method within ten business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If your return was approved more than 15 business days ago and the refund has not been posted to your account, please get in touch with us for further assistance.
Restocking Fee & 30-day Window
Please note that a 15% restocking fee for each returned item will be deducted from your refund upon approval of the returned item inspected. You have a 30-day window from receipt of your item(s) to request an exchange or return. Unfortunately, we're only able to accept requests within these 30 days.
Damages and Issues
Upon delivery, please inspect your order immediately for defects or damages caused by the carrier or if you received an incorrect item. If the package is damaged, kindly photograph the affected items and provide a detailed description.
Exceptions/Non-returnable Items:
You cannot return particular items, such as perishable goods (food, flowers, and plants), custom products (special orders and personalized items), personal care items (all beauty, health, and care products), e-gift cards (all denominations), and all pet products. We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions, please look at our FAQs section, where you will find the answers to the most common questions.
