Exchange and Refund/Return Requests - Easy & Hassle-Free!

🔹Policy effective date: 1/12/2025
🔹 Asterisk (*) – New item
🔹 Double asterisks (**) – Updated item

Customer Satisfaction Guaranteed

At Inspired Grabs, your satisfaction is our priority. We stand behind every purchase with confidence. If our products don't meet your expectations, our exchange and refund policy is here to address any concerns.

We aim to provide alternative solutions before refunding for returns, prioritizing a mutually beneficial resolution. If you opt for a refund after declining the proposed alternatives, we'll expedite the process upon inspecting and approving your return. Your peace of mind while shopping with us is paramount.

Exchange & Refund

We happily accept exchanges and returns for defective or wrong-size products. We cover 100% of the initial return shipping cost; all subsequent shipping costs are split 50/50. The items must remain in their original condition, unworn or unused, with tags and accessories intact (if applicable), and in their original packaging to be eligible for an exchange or refund,

• For exchanges, return the items to obtain your desired items swiftly. Once we accept the returns, please select or purchase the new items separately.

• For refunds, after we receive and inspect your returns, we will notify you whether we have approved your refund. If approved, we will issue the adjusted refund to your original payment method within ten business days or to our proposed alternative solution you opted for. Please note that it may take some time for your bank or credit card company to process and post the refund if refunded to your original account. If your return was approved more than 15 business days ago and the refund has not been posted to your account, please contact us for further assistance.

Return Address Information

The return address for defective or wrong-size products may vary depending on whether the return is for an exchange or a refund. Therefore, we will provide you with a specific address for your return. Please avoid sending returns to an address previously supplied for past returns.

Restocking Fee & 30-day Window for Returns or Exchanges

Please note that a 15% restocking fee for each returned item will be deducted from your refund upon approval of the returned item inspected.

You have 30 days from receiving your item(s) to request an exchange or return. Unfortunately, we can only accept requests within these 30 days.

Exceptions/Non-returnable Items:

You cannot return particular items, such as perishable goods (food, flowers, and plants), custom products (special orders and personalized items), personal care items (all beauty, health, and care products), e-gift cards (all denominations), and all pet products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

🔹 Last updated: 6/28/2023
🔹 Asterisk (*) – New item
🔹 Double asterisks (**) – Updated item

How to Submit a Return Request 

Experience the comfort of self-serve return requests with us. Say goodbye to time-consuming hassles as we eliminate the need to contact us before sending returns—a refreshing departure from other stores. 

You must have an account and click this link—REQUEST A RETURN* to access your account and follow the below instructions: 

1. Once you click the above link, log in to your account: 
   1. Enter your email address in the EMAIL field and click CONTINUE. 
   2. Open the email sent from our store in your email account and copy the six-digit verification code included in the email. 
   3. Return to the online store and enter the six-digit verification code. 
   
2. Click the order for which you want to submit the return. 
3. If your order has more than one item, select the items you want to return. 
4. Select a reason for return and add a note for the store. 
5. Click REQUEST A RETURN. 

If your return request is approved and requires shipping, you will receive an email with shipping instructions, the return address, and a shipping label. After you return the product, you will receive a refund. 

*You cannot submit a return request by accessing your account from the "Log in" icon in the header. Please use the above link to request a return.