If you have questions not addressed in the following customer support FAQs (Frequently Asked Questions) and the additional FAQs at the bottom of this page, please email us at the following contact email:
The time it takes us to respond to your email depends on how busy we are during your inquiry. Generally, you could receive a reply within a few minutes to one or two hours. If there's a delay, we aim to get back to you within 24 hours at the latest, except on Sundays.
Please check your spam or junk folders if you haven't received our reply within 24 hours. To ensure our future messages go straight to your inbox, consider adding our contact email to your address book.
Customer Support FAQs (Frequently Asked Questions)
No customer account is required to complete purchases—guest checkout is available. However, we highly recommend registering an account to enjoy these exclusive benefits:
✅ Effortless Checkout – Save your details for a seamless shopping experience and access your order history and invoices anytime. ✅ Hassle-Free Returns – Easily initiate self-serve return requests for a quick and convenient process. ✅ Exclusive Rewards – Earn cash back as store credit when you meet the minimum purchase requirement. Guest checkout users cannot earn cash back, as an account must track order history, including earned and spent credits. ✅ Special Offers & Discounts – Unlock exclusive deals, discounted pricing, and more!
We appreciate your support and being part of our valued shopper community!
You can update your account profile from your dashboard while logged in. Make sure to save the changes.
Section 3. Products & Prices
We do not sell any branded products.
All products are guaranteed to be brand new and in excellent condition unless otherwise stated in the product description, such as when offering used items or discounted customer returns.
Great question! To be upfront, we can't say for sure since we don't have their products for comparison. While they may look 100% identical, there could be slight differences in features or beprecisely the same. Ultimately, the choice is yours—whether to pay more or less. As long as it meets your needs, getting it at a lower price makes sense!
Prices are subjective, and the user's experience accurately measures a product's value. In other words, don't let "fair or even low prices" deter you from trying the product and forming your opinion on its quality and worth. You may have spent significantly more on identical or similar items from other sellers, even after deep discounts! Be sure to do your due diligence and $ave big with us.
Remember to check our store whenever you see trending or popular products advertised on YouTube; you might find what you are looking for. We will have more identical or similar items at a lower price or even much lower. Similar-quality items, if not identical, are a great alternative since they often serve the same or similar purpose. We recommend returning for another look soon ifwe don't have what you want today.
Yes and no—it depends on the product. Some colors may be slightly more expensive, while others remain the same. This is based on our suppliers' wholesale pricing structures.
Section 4. Help with Product Detail Pages
We utilize True Fit as one of the leading tools on our store.
For products with multiple variants, please select all your desired options first. The "Make an Offer" button will only appear next to the "Add to Cart" button.
Section 5. Order
You can only apply one discount per cart. In the meantime, if you don't have store credit available or prefer not to use it for your purchase but have a discount code, please proceed with the checkout through the cart in the top right corner instead of the store credit checkout. For more details, refer to the FAQs About Our Store Credit Program for answers to common questions.
We cannot cancel orders that are already in transit, as we cannot control the situation. To cancel your order, you must act fast! Contact us immediately with your order number to prevent it from being shipped. Once it is sent, cancellation will not be possible.
We will consider any request to change the shipping address as a potentially fraudulent order, as this is a common tactic fraudsters use, though not always the case. To ensure security, we will cancel the order to be on the safe side, even though the order might be legitimate.
Please contact us immediately with your order number before shipment. We cannot change your order if it has been sent.
Once you place your order, you will receive the order confirmation as your invoice. It is also available in your account under the "Order No." heading.
We occasionally encounter high-risk orders flagged by our fraud analysis system. In such cases, we must cancel and refund orders to protect ourselves and potential victims whose financial and personal data might have been stolen and used fraudulently.
Section 6. Accepted Payment Methods
We accept American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Shop Pay (Buy Now, Pay Later or BNPL), Visa, Venmo, and PayPal Express Checkout.
Although this scenario is improbable, please refresh your cart to update it. The added items should then appear.
This may have occurred because you previously subscribed using the same email address or entered an invalid email due to a typo.
Please double-check your email for accuracy before submitting your subscription. Remember to check your inbox shortly afterward to confirm our subscription request. Our system will not follow up unless your confirmation is verified.
"Foreign cross-border e-commerce" refers to online shopping transactions in which goods are purchased from an international seller and shipped to the buyer's country. This typically involves retailers or marketplaces based in other countries selling directly to US customers without a local presence.
For example, if a customer in the US buys a product from a seller in China through an international e-commerce platform, that would be considered foreign cross-border e-commerce. These transactions may involve additional shipping costs, longer delivery times, and potential customs duties or import taxes.
Our e-commerce model is a hybrid fulfillment e-commerce store since we are US-based and stock some products in the US while shipping others from our stocks in China. This approach allows us to offer faster shipping for locally stocked items while benefiting from the cost savings of US warehousing on products stocked in and shipped from China, which certainly involves a longer delivery time. This approach helps render retail prices competitive for US customers willing to wait for a longer delivery time.
The answer is simple—competitive pricing. By purchasing in bulk at lower wholesale rates and warehousing the products in China, we can offer better prices to our customers. Chinese suppliers don't provide discounts for drop shipping since this service costs them a fee that eats into their margin. As a result, drop-shipping individual products would make them less competitive. Additionally, warehousing in China is far more cost-effective than in the US, allowing us to maintain customer affordability or competitiveness without compromising quality.
Yes, there are differences between customs duties, taxes, and import fees—they are not the same thing, though they are often used interchangeably in casual conversation. Here's a breakdown of each:
1. Customs Duties
A type of tax imposed on imported goods by the US government.
Calculated based on the customs value of the goods, which includes the cost of the item, insurance, and freight (CIF value).
The de minimis threshold allows goods valued at $800.00 or less to be imported duty-free.
If the value exceeds $800.00, duties may apply depending on the product category and Harmonized Tariff Schedule (HTS) classification.
2. Taxes (Sales Tax or VAT)
Unlike other countries, the US does not impose a national import tax (VAT).
However, some US states require import sales tax depending on the state and the seller's tax obligations.
If applicable, the seller or the online marketplace usually collects sales tax at checkout.
3. Import Fees
Additional charges may apply during the customs clearance process. These may include:
Brokerage Fees – Custombrokers charge these to handle the clearance paperwork.
Processing Fees – Some shipping carriers (like DHL, FedEx, or UPS) charge a fee to process customs paperwork.
Storage Fees – Storage fees may apply if a package is held at customs for an extended period.
Summary
Customs duties = Tariffs charged on certain imports (not applicable for orders under $800.00).
Taxes = Sales tax may apply, but only in certain US states.
Import fees = Additional processing charges from customs brokers, carriers, or storage facilities.
➡️ Additional FAQs: Please select a relevant topic as follows:
