Shipping and Delivery Policy

Effective Date: 1/12/2025

Shipping Method:

All orders are shipped via the Seller's Shipping Method to ensure reliable and efficient delivery.

Shipping Cost:

• Flat Rate: $8.95 per order regardless of the shipping origin (China or the United States).
• Free Shipping: Orders totaling $109.00 or more qualify for free shipping.

Estimated Delivery Times:

Most of our products are stored in U.S. warehouses for faster delivery. However, some of these domestically warehoused products may still list China as the shipping origin beneath the "TAGS" section of the product detail pages to inform you proactively that the domestically out-of-stock scenario exists occasionally, by which we want you to prepare youself mentally and expect a longer delivery time if it runs out of stock. However, we will only ship from China if a product you ordered runs out of stock domestically without notifying you; if that is the case, the delivery will take longer; please keep that heads-up in mind. The item will never ship from China if we have it available in the U.S.. So, you will most likely (not always) receive your order sooner. 

Estimated delivery times are as follows:

• Within the Contiguous U.S.: 4-9 business days
• From China to the Contiguous U.S.: 7-14 business days
• Alaska, Hawaii, & Puerto Rico: 2-3 weeks

For your information, some products may arrive significantly sooner than the maximum estimated delivery time mentioned above. The same applies to the delivery times specified on some of the individual product detail pages, as stated below.

Important Notice:

Most customers prefer faster delivery for various reasons. To ensure a smooth experience, please check the product descriptions for estimated delivery times. If an item ships from China and may take longer than 14 days, this information will be clearly stated in the product description tab (if applicable).

For all other items without an estimated delivery time listed on their product detail pages, expect delivery within 7-14 days from China.

Please review the above information carefully to avoid any potential unpleasant surprises before placing your order. Thank you for your attention to details!

Customs Duties & Import Fees for Products Shipped from China to the United States

Who Is Responsible for Customs Fees?

Customers are responsible for customs duties, taxes, or import fees imposed by the destination country's customs authorities. These charges vary based on the product type and order value.

De Minimis Threshold (U.S. Orders)

Under the de minimis rule, orders valued at $800.00 or less are exempt from customs duties for U.S. customers. This means most orders will arrive without additional customs charges, ensuring a hassle-free shopping experience.

Orders Over $800.00

If your order exceeds $800.00, customs duties may apply, and you must pay these fees before receiving your package. We recommend checking with U.S. Customs and Border Protection (CBP) or your local customs office for details on potential duties for high-value items.

Clear Communication

We encourage customers to familiarize themselves with their country's customs policies before ordering to avoid unexpected fees.

Chinese New Year Shipping Delays

Due to holiday closures, orders shipping from China may experience 1-3 weeks of delays during the Chinese New Year. On average, shipments are delayed by two weeks during this period. Orders from our U.S. warehouses remain unaffected.

Damages & Order Issues

Inspect Your Order Upon Delivery

Please inspect your package immediately upon arrival for any damages, defects, or incorrect items. If you receive a damaged or incorrect product, follow these steps:

1. Take clear photos of the damaged item(s) and packaging.
2. Provide a detailed description of the issue.
3. Contact us within 7 days of delivery for assistance.

Important Shipping Notes:

• Ensure your shipping address is correct to avoid delivery issues.
• We do not ship to P.O. Boxes.
• Order processing takes 1-3 business days (Monday- Friday).
• You will receive one or two tracking numbers, depending on the shipping origin(s).

Tracking & Delivery Precautions

Tracking Accuracy & Potential Delays

While tracking information is updated regularly, carriers may delay status updates for several hours after delivery. This delay has led to packages being left in unsecured areas before their tracking status was marked as "delivered."

To avoid package theft:

• Check your delivery area on the expected arrival date.
• Monitor your tracking details, but do not solely rely on them for real-time updates.

Lost or Missing Packages

We regret that we cannot issue refunds or reshipments for orders marked as delivered but not found at the shipping address. Customers are responsible for ensuring a secure delivery location to prevent theft. Any loss after confirmed delivery is the customer's responsibility.

Exchange & Refund Policy

Effective Date: 1/12/2025

Customer Satisfaction Guaranteed

At Inspired Grabs, your satisfaction is our priority. We confidently stand behind every purchase. If a product does not meet your expectations, our exchange and refund policy is designed to provide a fair and effective resolution.

We prioritize alternative solutions before processing a refund, aiming for a mutually beneficial outcome. However, if you decline the proposed alternatives and opt for a refund, we will expedite the process upon inspecting and approving your return. Your peace of mind while shopping with us is paramount.

Exchange & Refund Policy

Eligibility for Exchanges & Returns

We gladly accept exchanges and returns for the following:
✔ Defective products
✔ Wrong-size products

To be eligible for an exchange or refund, items must:

• Be in their original condition (unworn, unused, and undamaged)
• Have tags and accessories intact (if applicable)
• Be returned in their original packaging

Exchange Process

To exchange an item:

1. Return the original item.
2. Once we receive and approve the return, place a separate order for your desired item.

Refund Process

1. After we receive and inspect your return, we will notify you of refund approval or denial.
2. If approved, we will issue the adjusted refund to:
   • Your original payment method (processed within 10 business days)
   • An alternative solution is chosen.

Note: Banks and credit card companies may take additional time to process and post refunds. If more than 15 business days have passed since refund approval and your refund has not appeared, please contact us for assistance.

Return Address Information

The return address varies depending on whether the return is for an exchange or a refund. We will provide the correct return address when processing your request.

Important: Do not send returns to a previously provided return address, as return locations may change.

Restocking Fee & Return Window

Restocking Fee

Upon inspection and approval of the return, a 15% restocking fee per returned item will be deducted from the refund.

Return & Exchange Timeframe

You have 30 days from the delivery date to request an exchange or return. Unfortunately, we cannot accept requests beyond this period.

Exceptions & Non-Returnable Items

Certain items cannot be returned for health, safety, or customization reasons. These include:

🚫 Perishable goods (e.g., food, flowers, plants)
🚫 Custom products (e.g., personalized or special-order items)
🚫 Personal care products (e.g., beauty, health, and hygiene items)
🚫 E-gift cards (all denominations)
🚫 Pet products
🚫 Hazardous materials, flammable liquids, or gases

How to Submit a Return Request

Last Updated: June 28, 2023

At Inspired Grabs, we make return requests simple and hassle-free. Our self-serve return process eliminates the need to contact customer support before initiating a return, offering a seamless experience compared to other stores.

Step-by-Step Return Request Process

To submit a return request, you must have an account. Please use the following link to initiate your return:

📌 [REQUEST A RETURN]*

Logging into Your Account

1. Click the REQUEST A RETURN link above.
2. Enter your email address in the EMAIL field and click CONTINUE.
3. Please open the email from our store and copy the six-digit verification code provided.
4. Return to the store and enter the verification code to access your account.

Submitting Your Return Request

1. Click the order you wish to return.
2. Select the items you want to return if your order contains multiple items.
3. Choose a reason for returning and provide additional details in the notes section.
4. Click REQUEST A RETURN to submit your request.

What Happens Next?

• If your return request is approved and requires shipping, you will receive an email with detailed instructions, including:
  • Return address
  • Shipping label (if applicable)
• After the product is successfully returned and inspected, you will receive your refund.

* You cannot submit a return request by logging in through the "Log in" icon in the website header. You must use the REQUEST A RETURN link provided above to initiate a return.