Shipping Policy

Effective Date: March 23, 2025

Shipping Method

All orders are shipped using the Seller's Shipping Method to ensure reliable and efficient delivery.

Shipping Costs:

• Flat Rate: $8.95 per order, regardless of whether the item ships from China or the United States.

• Free Shipping: Orders totaling $109.00 or more qualify for free shipping.

Order Processing Time Before Shipment

1–3 business days (Monday–Friday, excluding weekends and holidays).

Estimated Delivery Times:

• If Shipped Within the Contiguous U.S.: 4–10 calendar days.

• From China to the Contiguous U.S.: 7–15 business days (Monday–Friday, excluding weekends and holidays).
  

• To Alaska, Hawaii, or Puerto Rico: 2–3 weeks.

Note: Products shipped from China may arrive earlier than the maximum delivery time. When a product ships from China and takes longer than 15 business days (Monday–Friday, excluding weekends and holidays) to arrive, this will be clearly stated in the product description (e.g., Delivery Time: 7–16 business days, 7–21 business days, 7–28 business days, etc.).

For products without a specific delivery timeframe, you can expect delivery from China within 7–15 business days (Monday through Friday, excluding weekends and holidays).

Heads Up: We are committed to delivering your orders as efficiently as possible. If the shipping origin of your purchased items is the United States, as specified on their product pages, we strive to dispatch all orders from our domestic warehouse. However, suppose the items are out of stock domestically. In that case, we will automatically fulfill your order from our warehouse in China, thereby minimizing delays and eliminating the need to notify you. This substitution ensures the continued availability of your selected products.

Please Note:

• As mentioned above, this process of shifting to China as the shipping origin occurs without prior notice to you, thereby avoiding the need for correspondence that causes shipping delays.
• Be aware that delivery times may be longer when shipping from our China warehouse. You expect a quicker domestic delivery, which would not be the case due to the shift of the shipping origin.

By placing the order, you agree to this shipping policy.

⚠️ Please review the above information carefully before placing your order to avoid surprises or misunderstandings.

Customs Duties & Import Fees for U.S. Orders

Who Is Responsible for Customs Fees?

Customers are responsible for customs duties, taxes, or import fees imposed by U.S. customs authorities. These charges vary based on product type and order value.

De Minimis Threshold (U.S. Orders)

• Orders Under $800: No customs duties—your order will arrive without additional charges.

• Orders at or exceeding $800: Customs duties may apply; payment is required before receiving your package. Please check with U.S. Customs and Border Protection (CBP) or your local customs office for more details on potential fees for high-value orders.

We encourage customers to review their country's customs policies before placing an order to avoid any unexpected fees. Not to worry; orders under $800 will arrive without additional charges.

Chinese New Year Shipping Delays

Orders shipping from China may experience 1-3 weeks' delays due to closures during the Chinese New Year holiday. On average, shipments are delayed by two weeks during this period. Orders from our U.S. warehouses remain unaffected.

Damages & Order Issues

Inspect Your Order Upon Delivery

Please inspect your package immediately upon arrival. If you receive a damaged, defective, or incorrect product, follow these steps:

1. Take clear photos of the item(s) and packaging.

2. Provide a detailed description of the issue.

3. Contact us within 7 days of delivery for assistance.

Important Shipping Notes

• Ensure your shipping address is accurate to avoid delivery issues.

• P.O. Box addresses are not supported.
  

• You may receive one or two tracking numbers, depending on the shipping origin(s).

Tracking & Delivery Precautions

Tracking Accuracy & Potential Delays

While tracking updates are regularly provided, some carriers may delay status updates several hours after delivery. Sometimes, packages have been left in unsecured areas before being marked as "delivered."

To prevent package theft:

• Check your delivery area on the expected arrival date.

• Monitor tracking details, but do not rely on them solely for real-time updates.

Lost or Missing Packages

We regret that we cannot issue refunds or reshipments for orders marked as "delivered" but not found at the shipping address. Customers are responsible for ensuring a secure delivery location to prevent theft. Any loss after confirmed delivery is the customer's responsibility.

Refund Policy & Return Requests

Effective Date: March 23, 2025

1. Eligibility for Returns

We accept returns under the following conditions:
✔ Request Deadline: Must be submitted within 30 days of receiving the item.
✔ Condition: The item must be like-new with all original packaging and accessories.
✔ Testing & Wear: Minor use to test functionality (electronics, tools, etc.) or fit/suitability (apparel, accessories, etc.) is acceptable. Damage, excessive wear, or missing parts will render the item ineligible for return. for return
✔ Proof Required: Customers must provide photo or video proof of the issue before approval.

2. Non-Returnable Items

The following items cannot be returned:
🚫 Final Sale / Non-Returnable items
🚫 Perishable goods (food, flowers, plants)
🚫 Custom/personalized products
🚫 Personal care items (beauty, hygiene, health)
🚫 Pet products
🚫 E-gift cards
🚫 Hazardous materials, flammable liquids, or gases

3. Return Shipping Responsibility

4. Restocking Fee Policy

- A 15% restocking fee applies to returns not caused by merchant error, including:

The buyer has

1. Changed their mind,
2. Ordered the wrong item,
   
3. Selected the wrong size or color.

- No restocking fee applies if the return is due to defects or merchant errors. 

- Shipping fees (if paid) are non-refundable, except in cases where we are at fault.

5. Refund & Store Credit

We will issue refunds to the original payment method(s), such as store credit, another payment method, or both, depending on how you initially paid for the purchases.

If you return an item(s) purchased with store credit, the credit used for that item(s) must be refunded to your store credit account once the return is processed. Suppose your purchase was made using store credit and another payment method. In that case, the refund will first be applied to your store credit, and the remaining amount will be refunded to the original payment method. This ensures that the full value of your store credit is preserved.

Optionally, suppose you prefer to have the refund from another payment method converted into store credit. In that case, we will extend the validity of your store credit from one year (365 days) to an additional six months (183 days). This extension will apply to all subsequent returns, each earning you an extra six months (183 days). Please note that store credit purchases must be refunded to the original store credit account; the refund for the other payment method is at your discretion.

Estimated Processing Time:

✔ Credit/Debit Cards: 5–10 business days (varies by bank).
✔ PayPal: 3–5 business days.
✔ Store Credit: Instant or within one business day.
✔ Bank Transfers: Up to 10 business days (varies by bank).
✔ Buy Now, Pay Later Services (Klarna, Afterpay, etc.): Up to 10 business days.

🔹 Important: If you haven't received your refund within 15 business days after approval, please contact your payment provider or our support team.

6. How to Initiate a Return Request

We offer a hassle-free self-serve return process. To submit a return request, please follow the steps below:

1️⃣. Log in to your account by clicking the link below:
🔗 [LOG IN TO REQUEST A RETURN]

2️⃣. Access your account

• Enter your email and click CONTINUE.
• Check your email for the six-digit verification code, then enter it.

3️⃣. Submit your return request

• Go to the "Order" tab and enter your Order # or Product Name.
• Click "View" > "Request Return".
• Select items, choose a reason, and provide details.
• Review the refund policy and submit your request.

📌 What Happens Next?

• If approved, you'll receive an email with return instructions and a shipping label (if applicable).
• Once we receive and inspect the item's condition, we will issue a refund or store credit if it is acceptable.

⚠️ Important: Please send returns only to the address provided in the approval email. Returns to the wrong location may not be processed.