Shop Pay Installments – FAQs
🔹 Last updated: February 11, 2025
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Interest-free Shop Pay Installments offers numerous advantages for shoppers, enhancing their purchasing experience while providing financial flexibility.
Here are some compelling reasons to consider this payment option:
You can enjoy these benefits by choosing Shop Pay Installments, which will make your shopping experience more enjoyable and financially manageable.
1. What are the eligibility criteria for Shop Pay Installments?To be eligible for Shop Pay Installments, customers must meet the following requirements:
For more details, refer to the Shop Pay Installments eligibility on the Shop Help Center. 2. Are there any additional costs to me as a customer?There are no additional charges, interest rates, or late fees for installment orders split into two or four biweekly payments. Interest rates ranging from 6% to 36% APR apply to installment orders paid in monthly installments. 3. Does using Shop Pay Installments impact my credit score?Paying your order in four biweekly installments will not affect your credit score. However, your credit score may be impacted if you choose monthly payments and fail to make them on time. Only the monthly payment option has the potential to influence your credit score. 4. Can you, as the merchant, adjust the price range available for Shop Pay Installments orders?No, Shop Pay Installments is available only for orders between $35 and $30,000, including discounts, shipping, and taxes. For orders exceeding $20,000, a down payment of the remaining balance is required upfront. For example, if your order total is $25,000, you would pay $5,000 upfront, and the remaining $20,000 would be divided into equal monthly payments with interest. 5. Can I choose which products qualify for Shop Pay Installments?No, Shop Pay Installments cannot be customized per product. It is available for all items in our store within the eligible price range, except for gift cards and subscription products. 6. Can I purchase gift cards using Shop Pay Installments?No. You cannot purchase gift cards using Shop Pay Installments. 7. Can I purchase subscription products using Shop Pay Installments?No. You cannot purchase subscription products using Shop Pay Installments. 8. What happens if I return an item purchased with Shop Pay Installments?If your refund is less than the remaining balance on your Shop Pay Installments loan, one or both of the following may occur:
If your refund exceeds the remaining balance, the difference will be refunded to your original payment method. For monthly installment loans, any interest already paid is non-refundable, as it covers the cost of borrowing. 9. What happens if I add an item to an existing order?If you add an item to an existing order paid through Shop Pay Installments, you will receive an invoice for the outstanding balance. This balance must be paid in full using a different payment method, as Shop Pay Installments does not support additional invoices. 10. Which payment methods are accepted?Shop Pay Installments supports purchases made with credit and debit cards, except for those issued by Capital One and Chase. Only debit cards are accepted for monthly payment options. 11. Is Shop Pay Installments available outside of the United States?No. Shop Pay Installments is unavailable outside of the United States. 12. Please provide me with more information about my loan, payment, account management, the Shop app, and other relevant details.Of course! Please click here. |