🛡️ Tariff Shield Cashback Program™ – FAQs
Protecting You from Unexpected Import Fees — 100%, Every Time!
🔹 Single asterisk (*) – New content added: Month Day, Year
🔹 Double asterisks (**) – Updated: Month Day, Year
InspiredGrabs™ is proud to offer complete customer protection from surprise import duties, customs fees, and per-parcel tariffs on China-shipped items. With the Tariff Shield Cashback Program™, you'll receive 100% back in store credit — called Digital Loyalty Cash — when you submit a valid claim for qualifying orders.
💡 This program is designed to eliminate the risk of unexpected costs so that you can shop confidently. In the rare case you're ever charged a customs fee, we'll cover 100% of it under our Tariff Shield Cashback Program™.
✅ Who's Eligible?
To qualify for this program, all of the following must be true:
- Your order includes $80 or more in products shipped from China.
- You were charged an import duty, customs fee, or tariff.
- You submit a valid claim within 14 calendar days of delivery.
- You provide a receipt or document showing the charge.
- You enter the email address used at checkout and a valid order number.
✔️ Example of an eligible claim:
You placed a $92 order, with $84 worth of products shipped from China. Upon delivery, the carrier charged you a $16 import fee. You submitted a customs receipt and order number within 14 days of receiving the package. ✅ Your claim qualifies.
❌ Example of an ineligible claim:
You placed a $60 order, with $42 of it shipping from China. You were charged $12 in import fees. ❌ This order does not qualify because the value of China-shipped items is under $80.
📩 How to Submit a Claim
Use our simple online form to submit your claim.
You'll need:
- The order number
- The email address used at checkout
- A copy of the customs fee receipt, payment notice, or shipping invoice
📌 Only one claim per order is accepted. Multiple claims from the same customer are permitted, provided each is associated with a unique qualifying order.
Once approved, your Tariff Shield Cashback credit will be added to your store account. You'll be notified via email. Credit is valid for 365 days from the date of issuance and can be used for up to 30% of your future order total.
⚠️ Important Disclaimer
Submitting false or altered documents will result in permanent ineligibility from the Tariff Shield Cashback Program™ and may lead to further action. We take fraud seriously to keep this benefit fair and sustainable for all customers.
1. What is the Tariff Shield Cashback Program™?
We reimburse 100% of eligible import fees on qualifying China-shipped products as store credit (Digital Loyalty Cash) when you submit a valid claim.
Was this FAQ helpful?
2. What is Digital Loyalty Cash?
Digital Loyalty Cash is our store credit that rewards you in two ways:
- Automatically when you place an order of $80 or more (12% of the order total).
- By claim when you upload proof of surprise import fees charged on eligible China-shipped items.
Was this FAQ helpful?
3. Why am I being charged these fees?
Import duties or customs fees can apply to some China-origin shipments. While these fees are technically the customer's responsibility, we created this program to protect you from the cost when they occur.
Was this FAQ helpful?
4. Does every order qualify?
No. Only orders with $80+ in China-shipped products qualify, and you must submit proof of the charge within 14 calendar days of delivery.
See ✅ Who’s Eligible? and 📩 How to Submit a Claim.
Was this FAQ helpful?
5. What kind of credit will I receive?
You’ll receive Digital Loyalty Cash (store credit), issued to your InspiredGrabs™ account and valid for future purchases.
Was this FAQ helpful?
6. When will I receive my credit?
Once approved, your credit is added within 3–5 business days. We’ll notify you via email when it’s ready.
Was this FAQ helpful?
7. What proof do I need to submit a claim?
You’ll need your order number, the checkout email, and a document showing the import fee (customs receipt, payment notice, or courier invoice). Follow the instructions on the submission form.
Was this FAQ helpful?
8. How many days do I have to submit a claim?
You must submit your claim within 14 calendar days after delivery. Late claims aren’t accepted.
Was this FAQ helpful?
9. How do I know if my items were shipped from China?
Use the tracking behavior to check the origin:
- Tracking numbers starting with LP, YT, UW, etc., or carriers like Yanwen, 4PX, or Cainiao often indicate China origin.
- Shipping labels mentioning Shenzhen, Guangzhou, or other Chinese cities also confirm it.
You don’t need to identify specific items — we’ll confirm eligibility from order data.
Was this FAQ helpful?
10. Can I claim multiple times?
Yes — one claim per eligible order. If you place multiple eligible orders, you can claim for each one.
Was this FAQ helpful?
11. Can I use my credit on anything in the store?
Yes — you can apply store credit sitewide. You can redeem up to 30% of your order total per purchase using store credit.
Was this FAQ helpful?
12. How long is the credit valid?
Credits are valid for 365 days from the date of issuance.
Was this FAQ helpful?
13. What if my order includes both China- and U.S.-shipped products?
Only the portion of your order shipped from China counts toward the $80 minimum. We’ll evaluate the breakdown and approve the claim if that portion meets or exceeds $80.
Was this FAQ helpful?
14. What's the difference between Digital Loyalty Cash and Tariff Shield Cashback?
- Digital Loyalty Cash: 12% store credit on every order of $80 or more (no proof needed)
- Tariff Shield Cashback: 100% back in store credit for verified import fees with proper documentation
Was this FAQ helpful?
15. Is this program legal?
Yes. InspiredGrabs™ complies with U.S. trade laws. This is a voluntary customer reimbursement policy.
Was this FAQ helpful?
16. Do other platforms offer this protection?
Not to our knowledge. InspiredGrabs™ is proud to offer protection from surprise import fees on qualifying orders.
Was this FAQ helpful?
17. Do I need an account to claim Tariff Shield Cashback? Where can I find the claim form?
Yes — an account is required so we can verify eligibility and issue store credit to your wallet.
If you checked out as a guest, create an account using the same email used at checkout — past orders will sync.
Claim form: Tariff Shield Cashback Claim Form
Was this FAQ helpful?
18. Will I lose a penny to tariffs when shopping with InspiredGrabs™? How does the protection work?
No — you won’t lose a penny. For qualifying orders, you’re protected end-to-end. If you pay any import duty, customs fee, or tariff on China-shipped items, we reimburse 100% of the amount you actually paid as store credit (Digital Loyalty Cash) after a valid claim is approved.
- Dollar-for-dollar reimbursement: We match the tariff amount you paid.
- Real spending power: Credit goes into your account wallet and can be used sitewide (up to 30% of an order).
- Usable window: Credit remains valid for 365 days from issuance.
Result: you recover all eligible tariff charges as store credit — so you don’t lose a cent.
Was this FAQ helpful?
19. Could I ever end up losing money to tariffs? What are the possible causes?
Loss is rare and happens only in specific situations:
- No claim filed / filed late: Claims must be submitted within 14 calendar days of delivery with required proof.
- Credit expired unused: Issued credits expire after 365 days.
- Order doesn’t meet criteria: The portion of your order shipped from China must be $80+.
- Missing or invalid documentation: We need a receipt/notice/invoice showing the fee paid.
- Non-covered costs: Courier upgrades, insurance, storage, brokerage add-ons, or other non-tariff charges aren’t reimbursable.
- Fraud/mismatch: Altered documents or mismatched order info will be declined.
Follow the on-form instructions and you’ll avoid these edge cases.
Was this FAQ helpful?
20. When and how should I use my Tariff Shield Cashback before it expires?
- Redeem early: Apply your credit on your next order after it’s issued — don’t wait until the last month.
- Stack smartly: Your credit works with your 10% storewide discount and any Digital Loyalty Cash you already have (max 30% of the order paid by credits).
- Track your wallet: Log in to view balances and expiration dates.
- Plan bigger checkouts: If you’re close to the 30% cap, bundling items can help you maximize redemption.
- Use before 365 days: Credits auto-expire 365 days from issuance.
Was this FAQ helpful?
