🛡️ Tariff Shield Cashback Program™ – FAQs

The Tariff Shield Cashback Program™ reimburses 100% of an approved eligible import duty, customs duty, tariff, or other covered import-related charge as InspiredGrabs™ store credit.

The program applies only when the order, China-shipped-product value, charge, account, evidence, timing, and other requirements are satisfied.

Customs authorities, government agencies, carriers, or other authorized parties may impose or collect import duties, tariffs, taxes, or related fees depending on the shipment origin, product type, classification, value, destination, carrier, and applicable rules.

These charges are determined or collected by third parties rather than InspiredGrabs™ and may not be known when checkout is completed.

No. The total order must be at least $80, and the same order must include at least $80 in qualifying products shipped from China.

A qualifying charge must also have been imposed and paid, and the customer must submit acceptable proof within 14 calendar days after delivery. All other program requirements must also be satisfied.

An approved claim receives store credit equal to 100% of the portion of the documented charge that InspiredGrabs™ determines is eligible.

If a document combines covered and non-covered charges, only the approved eligible portion is reimbursed.

Yes. An InspiredGrabs™ account is required to verify eligibility, receive the approved store credit, view the balance, and redeem it.

If you originally checked out as a guest, create an account using the same email address used at checkout before submitting the claim. Creating the account does not guarantee that the order or claim qualifies.

Submit the order number, checkout email, documentation identifying the import-related charge, and evidence that the charge was paid.

Acceptable evidence may include a customs receipt, carrier invoice, payment notice, shipping invoice, or comparable record that can be connected to the qualifying order or shipment.

InspiredGrabs™ may request additional information when the submitted evidence is incomplete, unclear, combined with unrelated charges, or cannot be matched to the order.

The complete claim must be submitted within 14 calendar days after delivery.

For an order delivered in multiple shipments, the relevant date is the delivery date of the shipment associated with the claimed charge.

Late claims may be denied.

You do not need to make the final determination yourself. InspiredGrabs™ reviews available order and fulfillment records to determine which products were shipped from China and the applicable value of that portion.

The total order must be at least $80, and the portion consisting of qualifying China-shipped products must independently equal at least $80.

U.S.-shipped products may count toward the total order value but do not count toward the separate $80 China-shipped-product requirement.

Only one claim is accepted per order. Include all claimed eligible charges and supporting records for that order in the same submission whenever possible.

You may submit separate claims for separate qualifying orders.

Store credit is issued after the claim has been reviewed and approved.

Processing time depends on claim volume, documentation completeness, verification requirements, responses to requests for additional information, and other relevant circumstances. A specific processing time is not guaranteed.

You will be notified after a decision or credit issuance when applicable.

Approved Tariff Shield Cashback is issued to your InspiredGrabs™ store-credit balance.

• The eligible future order amount must meet the applicable $80 minimum.
• Store credit may cover up to 30% of an eligible future order.
• The remaining balance, including applicable shipping, taxes, excluded amounts, and the portion above the limit, must be paid using another accepted payment method.
• The credit expires 365 days after issuance.
• The credit is non-transferable and has no cash value.
• The credit cannot be withdrawn or exchanged for cash.

Access and apply the credit through the Store Credit feature in your InspiredGrabs™ customer account.

Tariff Shield Cashback is reimbursement store credit issued after an eligible customer pays a qualifying import-related charge and receives claim approval.

Digital Loyalty Cash is reward store credit earned through eligible purchase activity under that program’s rules.

Both use the InspiredGrabs™ store-credit system, but they are earned or issued for different reasons.

For Digital Loyalty Cash earning, issuance, and redemption rules, review the Digital Loyalty Cash – FAQs.

A claim may be denied when:

• The total order value is below $80.
• The qualifying China-shipped portion is below $80.
• The charge is not covered by the program.
• The charge was not paid or cannot be verified.
• Required evidence is missing, unclear, or cannot be matched to the order.
• The claim is submitted after the applicable 14-day deadline.
• The order, email, account, shipment, or documentation does not match.
• More than one claim is submitted for the same order.
• The submitted information is false, altered, fabricated, misleading, or incomplete.
• The claim otherwise fails to satisfy the program requirements.

Tariff Shield Cashback credit may be adjusted, reversed, withheld, or removed when necessary to:

• Correct an error or duplicate issuance
• Reflect a refund, return, cancellation, chargeback, or order adjustment affecting eligibility
• Address evidence that is later found to be invalid or misleading
• Respond to suspected fraud, abuse, manipulation, or misuse
• Enforce the applicable claim, account, or store-credit rules

No. The program reimburses only approved eligible charges as store credit and remains subject to the claim deadline, documentation requirements, dollar thresholds, covered-charge definition, account requirement, and other program rules.

A customer may bear some or all of a charge when:

• No claim is submitted.
• The claim is late, incomplete, or denied.
• The order or China-shipped portion is below the required value.
• The charge is not covered.
• The charge or payment cannot be verified.
• The issued credit expires before use.
• The customer does not place an eligible future order on which the credit can be redeemed.
• The 30% redemption limit prevents all credit from being used on a single order.

Orders involving a forwarding service remain subject to the Tariff Shield Cashback requirements and the separate International Forwarding & Rewards Policy.

Forwarding-service charges, storage fees, consolidation fees, optional insurance, address-correction charges, and similar service costs do not automatically qualify as covered import charges.

Review the International Forwarding & Rewards Policy before relying on program eligibility.