📦 Shipping & Delivery Policy

Shipping Method

All orders are shipped using reliable, trackable carrier methods selected based on product type, availability, destination, and warehouse location.

Shipping Cost

• Guest orders: $8.95 flat-rate standard shipping per order
• Guest-order free shipping: Qualifying orders over $108.99 receive free standard shipping
• Eligible InspiredGrabs™ account holders: Free standard shipping with no minimum order requirement when the applicable account-holder shipping code is correctly applied

Signing in does not necessarily apply the account-holder shipping code automatically. Confirm that the free-shipping adjustment appears before completing checkout. Program eligibility requirements still apply.

Unless a qualifying free-shipping benefit or code applies, the standard shipping rate applies regardless of whether items ship from a U.S. or international warehouse.

Processing Time

Orders are processed within 1–3 business days, Monday–Friday, excluding weekends and holidays.

Processing time means the time needed to confirm, prepare, and dispatch your order. Delivery time begins after order processing is completed and the package has been handed to the carrier.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

• U.S. warehouse to the contiguous United States: 4–10 business days after processing
• China warehouse to the contiguous United States: 7–15 business days after processing
• Alaska, Hawaii, or Puerto Rico: Approximately 2–3 weeks after processing

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, address issues, item availability, or other external factors.

Once a shipment is handed over to the carrier, delivery timing is outside our direct control.

We do not guarantee exact delivery dates.

Multiple Shipments

Items in the same order may ship separately depending on availability and warehouse location.

You may receive multiple tracking numbers for a single order.

Tracking Information

Tracking details will be provided once your order has shipped.

Tracking updates may take several days to appear, especially for international shipments. Please allow time for the carrier system to update after dispatch.

Lost, Stolen, or Transit-Damaged Packages

Route Package Protection handles eligible claims involving packages lost in transit, stolen after delivery, or damaged during shipping.

If Route Package Protection was selected at checkout, submit the claim directly through Route. Claims are subject to Route’s coverage terms, filing deadlines, documentation requirements, and final decision. Customers may file through the Route app, the claim link in the order confirmation email, or Route’s claims portal.

For shipping-damage claims, keep the item, shipping container, packaging materials, shipping label, and all included components. Take clear photographs of the product, packaging, shipping label, and visible damage immediately after delivery.

Manufacturing or functional defects, incorrect items, missing parts, and items materially different from their descriptions are handled under our Returns & Refund Policy, not as Route shipping claims.

Delivered but Missing or Stolen Orders

If carrier tracking shows that an order was delivered but the customer cannot locate it:

• Orders with Route Package Protection: Submit a stolen-package claim directly through Route. Route determines eligibility and the available resolution.
• Orders without Route Package Protection: The carrier’s delivery confirmation is considered final, and InspiredGrabs™ does not provide a refund or replacement for an order confirmed as delivered.

Before filing a claim, check the delivery location, household members, neighbors, building management, parcel lockers, and any carrier delivery photograph or notice.

Packages Lost in Transit

• Orders with Route Package Protection: Submit a lost-package claim directly through Route, subject to Route’s eligibility requirements and claim-filing deadlines.
• Orders without Route Package Protection: InspiredGrabs™ does not investigate lost or missing-package claims with the carrier and does not provide a refund, replacement, or reshipment. If carrier tracking shows “Delivered,” the carrier’s delivery confirmation is final.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrectly entered addresses.

If an order is returned, delayed, lost, or requires re-shipping because the customer provided an incorrect or incomplete address, the customer may be responsible for re-shipping fees or related costs.

Customs, Duties & Tariffs

Some international shipments may be subject to import duties, taxes, or tariffs depending on the destination and product type.

If applicable, these charges are determined by customs authorities and may be collected by the shipping carrier before delivery.

Eligible orders may qualify for Tariff Shield Cashback, which provides store credit to help offset qualifying import-related charges, subject to our program terms.

Customers who use a package-forwarding service should review our International Forwarding & Rewards Policy.

Returns & Delivery Responsibility

Authorized returns must be shipped to our U.S. return address using only the instructions and address provided in the authorization email.

For return eligibility and refund requirements, review our Returns & Refund Policy.

For additional delivery-related information, review our Delivered but Not Received Policy.