❓ Savings & Rewards – FAQs

First-time customers may receive the same automatic 10% discount available to other shoppers when the products and order are eligible.

This is not a separate first-order promotion. The discount is part of InspiredGrabs™ everyday pricing and savings practices.

No code is generally required for the automatic 10% discount. When applicable, it is applied to eligible products or orders, and the adjusted amount should appear before checkout is completed.

Account-holder free shipping is different: the applicable shipping code must be entered or applied correctly and confirmed at checkout.

Guest shoppers may receive:

• The automatic 10% discount on eligible products and orders
• Free standard shipping on qualifying orders over $108.99
• Standard checkout without creating an account

Guest orders do not earn Digital Loyalty Cash or Milestone Reward Gift progress.

Eligible account holders may access:

• The automatic 10% discount on eligible products and orders
• Account-holder free shipping when the applicable code is applied
• 12% Digital Loyalty Cash on qualifying orders
• Tariff Shield Cashback after a qualifying claim is approved
• Milestone Reward Gift progress from qualifying purchases
• Eligible store-credit access and available account tools

Creating an account does not guarantee that every order qualifies for every benefit.

1. Create an InspiredGrabs™ customer account using an email address you control.
2. Sign in before placing an order.
3. Use the same account and checkout email consistently.
4. Apply the eligible account-holder shipping code when you want that shipping benefit.
5. Complete an order that satisfies the requirements of the applicable benefit.

Digital Loyalty Cash and Milestone Reward Gift progress require you to be signed in when the qualifying order is placed.

No. Subscribing to marketing emails and creating a customer account are separate actions.

An email subscription does not by itself provide account-holder free shipping, Digital Loyalty Cash earning, milestone tracking, store-credit access, or other benefits that require an InspiredGrabs™ customer account.

In many cases, an eligible automatic discount and eligible store credit may be used on the same future order, subject to all applicable discount, order, and program rules.

• The eligible future order must meet the applicable $80 minimum.
• Store credit may cover up to 30% of the eligible order amount.
• The remaining balance and excluded amounts must be paid using another accepted payment method.
• Available credit must not have expired.

Confirm the final discounts, credit, shipping, taxes, and remaining payment amount before completing checkout.

To earn Digital Loyalty Cash, you must have an InspiredGrabs™ account, be signed in when placing the qualifying order, and have at least $80 in eligible order value before tax and shipping.

The current earning rate is 12% of the eligible order value. Eligible credit is issued 30 days after delivery if the order remains eligible.

Creating an account after a guest order does not retroactively make that order eligible for Digital Loyalty Cash.

Tariff Shield Cashback may reimburse 100% of the approved eligible portion of a documented import-related charge as InspiredGrabs™ store credit.

Core requirements include:

• The total order value must be at least $80.
• The order must contain at least $80 in qualifying products shipped from China.
• A covered import-related charge must have been imposed and paid.
• The claim must include acceptable evidence.
• The claim must be submitted within 14 calendar days after delivery.
• An account under the checkout email is required before approved credit can be issued.

Tariff Shield Cashback does not prevent a charge from being collected and does not guarantee that every import-related cost qualifies.

Potentially. A guest purchaser may create an InspiredGrabs™ account using the same email address used at checkout before submitting the claim.

This limited exception applies only to the account requirement for Tariff Shield Cashback. Creating an account does not guarantee that the order, China-shipped amount, charge, documentation, timing, or claim qualifies.

Qualifying purchases connected to the participating account accumulate during an earning cycle.

• At $300 in qualifying spend, you may claim an available first-tier gift.
• Instead of claiming at $300, you may continue toward the $600 higher-tier gift.
• You do not receive both gifts from the same earning cycle.
• Claiming a gift resets that cycle's qualifying-spend balance to $0.

The $300 and $600 figures are spending thresholds—not the retail value, market value, or cash value of a gift.

Both are issued through the InspiredGrabs™ store-credit system, but they arise for different reasons:

• Digital Loyalty Cash is earned from eligible purchase activity.
• Tariff Shield Cashback is issued after an eligible paid import-related charge is documented, reviewed, and approved.

Milestone Reward Gifts remain separate from store credit.

Digital Loyalty Cash and approved Tariff Shield Cashback expire 365 days after issuance.

Credit is nontransferable, has no cash value, and cannot be withdrawn or exchanged for money.

Sign in to your InspiredGrabs™ customer account to view available order history and account information.

Use the Store Credit feature in the account area to review available credit and applicable activity. Program communications may also be sent to the email associated with your account.

Yes. A cancellation, return, refund, chargeback, or other order adjustment may reduce qualifying order value, remove Digital Loyalty Cash, reduce milestone progress, reverse pending eligibility, cancel an unfulfilled reward, or adjust previously issued credit when appropriate.

The effect depends on the applicable program and the order adjustment involved.

No. Creating and maintaining an InspiredGrabs™ customer account is free. There is no membership fee for participating in account-holder benefit programs.

Ordinary purchase costs and any applicable shipping, taxes, import charges, or other transaction amounts remain the customer's responsibility unless a specific benefit applies.

Review the detailed page for the program you want to understand:

• Account Holder Benefits – FAQs
• Digital Loyalty Cash – FAQs
• Tariff Shield Cashback Program™ – FAQs
• Milestone Reward Gift Program – FAQs
• International Forwarding & Rewards Policy

The applicable detailed program page controls when its terms differ from a general summary.

Yes. InspiredGrabs™ may update, expand, modify, pause, or discontinue benefits, eligibility requirements, or program terms when reasonably necessary.

Important developments will be reflected through the Last updated date and revised content on the applicable program page.