No customer account is required to complete purchases—guest checkout is available. However, we highly recommend registering an account to enjoy these exclusive benefits:

✅ Effortless Checkout – Save your details for a seamless shopping experience and access your order history and invoices anytime.
✅ Hassle-Free Returns – Easily initiate self-serve return requests for a quick and convenient process. Say goodbye to the outdated process of contacting us for return approval—a time-consuming step still used by most other stores.
✅ Exclusive Rewards – Earn cash back as store credit when you meet the minimum purchase requirement. Guest checkout users cannot earn cash back, as an account must track order history, including earned and spent credits.
✅ Convenient Features – Enjoy all the convenient features available when you shop while logged in rather than as a guest.
✅ Special Offers & Discounts – Unlock exclusive deals, discounted pricing, and more!

Please remember that non-account holders miss out on all the benefits mentioned above. We highly recommend registering an account today to shop seamlessly on our store!

You can update your account profile from your dashboard while logged in. Make sure to save the changes.

To log out of your account, click the yellow "Log in/Register" icon in the lower center, then scroll to the bottom of the "For You" or "Profile" tab. There, you'll find the "Sign Out" button.

We do not sell any branded products.

You can spend hundreds or thousands of dollars on well-known, name-brand quality products across different categories:

Electronics:

• Apple iPhone 15 Pro – Apple
• Samsung Galaxy S24 Ultra – Samsung
• Sony WH-1000XM5 Headphones – Sony
• Bose QuietComfort Ultra Earbuds – Bose

Fashion & Apparel:

• Nike Air Force 1 Sneakers – Nike
• Adidas Ultraboost Running Shoes – Adidas
• Levi’s 501 Original Jeans – Levi’s
• The North Face Nuptse Jacket – The North Face

Beauty & Skincare:

• CeraVe Hydrating Facial Cleanser – CeraVe
• Estée Lauder Advanced Night Repair – Estée Lauder
• La Roche-Posay Anthelios Sunscreen – La Roche-Posay
• Chanel No. 5 Perfume – Chanel

Home & Kitchen:

• Dyson V15 Detect Cordless Vacuum – Dyson
• Instant Pot Duo 7-in-1 Electric Pressure Cooker – Instant Pot
• Nespresso Vertuo Coffee Maker – Nespresso
• KitchenAid Stand Mixer – KitchenAid

Or, would you consider generic brands that offer quality and affordability, lasting a reasonable period?

That's precisely how we define the quality of our affordable generic products.

Our products are guaranteed to be brand new and in excellent condition unless otherwise stated in the product description, such as when offering used items or discounted customer returns.

Great question! To be upfront, we can't say for sure since we don't have their products for comparison. While they may look 100% identical, there could be slight differences in features or be precisely thesame. Ultimately, the choice is yours—whether to pay more or less. As long as it meets your needs, getting it at a lower price makes sense!

Prices are subjective, and the user's experience accurately measures a product's value. In other words, don't let "fair or even low prices" deter you from trying the product and forming your opinion on its quality and value.

You may have spent significantly more on identical or similar items from other sellers, even after considering their deep discounts. Be sure to do your due diligence and save big with us.

Please visit our "Trending or Popular Products Featured on YouTube by Other Sellers" collection to experience our fair or even lower prices than those of other sellers.

Remember to check our store whenever you see trending or popular products advertised on YouTube; you may find the same or similar items at prices you can't ignore. We have more identical or comparable items coming your way at lower prices or even much lower. Similar, quality items, if not identical, can be a great alternative, as they often serve the same or similar purpose. We recommend returning for another look soon if we don't have what you want today.

Yes and no—it depends on the product. Some colors may be slightly more expensive, while others remain the same. This is based on our suppliers' wholesale pricing structures.

We have tabulated the following FAQ to help you further understand the "Savings" amount in your cart:

From which item(s) does the "Savings" amount in my cart come?

It comes from an "On Sale" item; for example, its regular price is $20.99, but it is currently on sale and discounted to $16.99. We offer an additional discount (currently 10%) when you add the item to your shopping cart, so the on-sale price of $16.99 is further reduced to $15.30 based on the current percentage discount of 10%. To calculate, you would subtract $15.30 from its regular price of $20.99, resulting in the "Savings" amount of $5.69. If your cart contains more than one "On Sale" item (two or more), add the regular prices of all items and subtract the sum of the regular prices from the total of all discounted prices to determine the final "Savings" amount, as shown in your cart.

Understanding the "Savings" Amount in Your Cart

The "Savings" amount displayed in your cart is calculated based on the discounts applied to items on sale. Below is an example breakdown of how it works:

Single Item Discount Calculation

Multiple Items Discount Calculation

If you have multiple "On Sale" items, the total savings are calculated as follows:

1. Sum of Regular Prices: Add the regular prices of all discounted items.
2. Sum of Final Prices: After applying the sale and additional discount, add the final prices of all items.
3. Total Savings: Subtract the final price from the regular price.

Example Calculation for Two Items:

Thus, the final "Savings" amount displayed in your cart is $14.18 for these two items.

If you don't see a "Savings" amount in your cart, it means there are no "On Sale" items included. In other words, none of the items in your cart currently have a discounted sale price.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Meta Pay, PayPal Express Checkout, Shop Pay (Buy Now, Pay Later or BNPL), Visa, and Venmo.

Yes, Shop Pay Installments can help.

Absolutely! Our TrustedSite-certified store offers a secure checkout experience, accepting all primary payment methods. While we prominently display a "Secure Checkout" badge on our product pages as assurance, some customers may still have concerns. Please don't worry; we prioritize your payment security and want you to shop confidently.

You can only apply one discount per cart. In the meantime, if you don't have store credit available or prefer not to use it for your purchase but have a discount code, please proceed with the checkout through the cart in the top right corner instead of the store credit checkout. For more details, refer to the FAQs About Our Store Credit Program for answers to common questions.

You Can Cancel Your Order, but only under specific conditions and within a limited timeframe. Here's what you need to know:

1. Cancellation Window:

   • You can cancel your order up to one hour after placing it. This short window exists because our system automatically confirms orders almost immediately, even though our manual processing may take 1–3 business days.

2. Before Processing Begins:

   • If you cancel within one hour, we can halt order processing and issue a full refund without any hassle.
   • Once the cancellation window has passed, your order may have entered the processing stage, making cancellation more difficult or even impossible.

3. After the Cancellation Window:

   • If your order has already been processed or shipped, you cannot cancel it. In such cases, you must follow our refund policy procedures after receiving the product.

4. Recommendations:

   • Please double-check your order details before finalizing your purchase.

   • If you wish to cancel your order, act as quickly as possible—ideally within the first hour—to increase the chances of accommodating your request. However, please note that cancellation is **not guaranteed**, even within this window. As mentioned earlier, our system automatically confirms orders almost immediately after placement. The first-hour window is provided as an opportunity for customers to cancel, but whether the request can be processed depends on the order's status at the time. This means that while your request may still be accommodated, there is also a possibility that it could be too late.

How You Can Cancel Your Order  (We are updating this process and will post it once ready)

If you have any questions or need assistance with cancellation, please contact our Customer Support team immediately. We're here to help!

We will consider any request to change the shipping address as potentially fraudulent, as this is a common tactic fraudsters use, although it is not always the case. To ensure security, we will cancel the order as a precaution, even if it appears legitimate.

Please contact us immediately with your ordernumber before shipment. We cannot change your order once it hasbeen sent.

Once you place your order, you will receive the order confirmation as your invoice. It is also available in your account under the "Order No." heading.

Our fraud analysis system occasionally flags orders as high-risk. In such cases, we must cancel and refund orders to protect ourselves and potential victims whose financial and personal data might have been stolen and used fraudulently.

A single order valued at $800.00 or less is exempt from customs duties, making your shopping experience more seamless and cost-effective. While we fully comply with U.S. customs regulations, we encourage you to make informed purchasing decisions based on the above information. Please ensure your order value remains at $800.00 or less; you're all set!

No duties apply if a single order costs under $800.00. However, if an order costs or exceeds this amount, you, as the recipient, are responsible for any customs duties imposed. Please keep this in mind when placing your order.

"Order value" refers to a customer's total amount on a single order before discounts, taxes, or shipping fees are applied. It is a key metric in e-commerce and retail businesses.

The formula for Order Value:

Order Value=Total Price of Items in Cart+Additional Charges (if any)

Example:

If a customer buys:

• Item 1: $30
• Item 2: $20
• Item 3: $50

Total order value = $30 + $20 + $50 = $100

If discounts, taxes, or shipping fees apply, they are usually considered separately from the order value.

Learn all about it on the external site. While you're there, we highly recommend downloading the Shop app—click the download button in the upper right-hand corner on the external site.

Discover the benefits this app offers to our customers.

Yes! You'll earn cashback just as you would when shopping directly on our platform.

This may have occurred because you previously subscribed using the same email address or entered an invalid email due to a typo.

Please double-check your email for accuracy before submitting your subscription. Please remember to check your inbox shortly after to confirm our subscription request. Our system will not follow up unless we have verified your confirmation.

"Foreign cross-border e-commerce" refers to online shopping transactions in which goods are purchased from an international seller and shipped to the buyer's country of residence. This typically involves retailers or marketplaces based in other countries selling directly to U.S. customers without a local presence.

For example, if a customer in the U.S. buys a product from a seller in China through an international e-commerce platform, that would be considered foreign cross-border e-commerce. These transactions may involve additional shipping costs, longer delivery times, and potential customs duties or import taxes.

Our e-commerce model is a hybrid fulfillment e-commerce store. We are based in the U.S. and stocksome products domestically while shipping others from our warehouses in China. This approach allows us to offer faster shipping for locally stocked items while benefiting from the cost savings of U.S. warehousing on products stocked in and shipped from China, which certainly involves a longer delivery time. This approach helps render retail prices competitive for U.S. customers willing to wait for a longer delivery time.

The answer is simple—competitive pricing. We can offer our customers more competitive prices by purchasing in bulk at lower wholesale rates and warehousing the products in China. Chinese suppliers don't provide discounts for drop shipping, as this service incurs a fee that eats into their margin. As a result, drop-shipping individual products would make them less competitive. Additionally, warehousing in China is significantly more cost-effective than in the U.S., enabling us to maintain customer affordability and competitiveness without compromising quality.

Please read this article to understand why we chose this e-commerce model, allowing us to offer even more competitive prices.

Yes, there are differences between customs duties, taxes, and import fees—they are not the same thing, though they are often used interchangeably in casual conversation. Here's a breakdown of each:

1. Customs Duties

• A type of tax imposed on imported goods by the U.S. government.
• Calculated based on the customs value of the goods, which includes the cost of the item, insurance, and freight (CIF value).
• The de minimis threshold allows goods valued at under $800.00 to be imported duty-free.
• If the value is or exceeds $800.00, duties may apply depending on the product category and Harmonized Tariff Schedule (HTS) classification.

2. Taxes (Sales Tax or VAT)

• Unlike other countries, the U.S. does not impose a national import tax (VAT).
• However, some U.S. states require import sales tax depending on the state and the seller's tax obligations.
• If applicable, the seller or the online marketplace usually collects sales tax at checkout.

3. Import Fees

• Additional charges may apply during the customs clearance process. These may include:
  • Brokerage Fees – Custombrokers charge these to handle the clearance paperwork.
  • Processing Fees – Some shipping carriers, such as DHL, FedEx, or UPS, charge a fee to process customs paperwork.
  • Storage Fees – Storage fees may apply if a package is held at customs for an extended period.

Summary

• Customs duties = Tariffs charged on certain imports (not applicable to orders under $800.00).
• Taxes: Sales tax may apply in certain U.S. states only.
• Import fees = Additional processing charges from customs brokers, carriers, or storage facilities.